Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 351-SPS1235-GT-A
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- Ellen House
- Town
- Preston
- Salary
- £24,071 - £25,674 Per annum pro rata (subject to confirmation)
- Salary period
- Yearly
- Closing
- 01/12/2024 23:59
Employer heading
Team Administrator - CAMHS
Band 3
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Job overview
We are offering an exciting opportunity for an experienced and enthusiastic person to support the Child and Adolescent Mental Health Team. This post is based at Ellen House in Preston
The post is 22.5 hours per week and is a permanent post within the team. Working hours are negotiable.
Qualifications needed: NVQ level 3 administrative qualification or equivalent experience, RSA 2 or equivalent, ECDL or equivalent experience.
This is an exciting opportunity for enthusiastic and motivated individuals to join a community-based children’s mental health service and work as part of a multi-disciplinary team. This team includes psychological therapists, nurses and psychiatrists.
You must be able to provide efficient administrative support and have excellent IT, keyboard and data inputting skills. You will also require strong interpersonal skills, be able to demonstrate initiative and the ability to organise your workload effectively.
The work is varied, interesting and demanding and candidates need to be organised, flexible and reliable. We are looking for people who possess the ability to meet the demands of the service, and also to be able to communicate with a wide range of people, including patients, carers and health care professionals.
Please note: This post is subject to a Standard DBS Clearance
Working pattern (hours): Part time
Hours / sessions per week: 22.5 hours per week
Previous applicants need not apply
Main duties of the job
- Receive allocate and despatch internal /external mail in line with the Trust policy
- To be the first point of contact for the unit/department providing a comprehensive customer service and enquiry provision to internal and external customers of the Trust
- Provide a comprehensive administrative service which will include minute taking, cover compilation of reports and other correspondence on behalf of the team manager and other members of the team, ensuring a high standard in accordance with Trust standards
- To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy
- Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner
- To provide a secretarial function to the Team Leader and Deputy Team Leader
- To arrange supervisions and PDRs on the Managers behalf
- Attend and participate in team meeting and admin services meetings as required
- Ability to deal with complaints, face to face, written and over the telephone, which occasionally can be distressing and emotional
- Responsibility for dealing with queries from clients and/or their carers using tact and empathy as required and ensuring appropriate communication skills are used at all times
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Detailed job description and main responsibilities
Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role
Person specification
Qualifications
Essential criteria
- NVQ Level 3 in Customer Care or Business Administration – or equivalent experience
Desirable criteria
- Evidence of good level of general education
Knowledge
Essential criteria
- Knowledge of a range of administrative procedures and practice.
Experience
Essential criteria
- Previous experience as a Secretary/Administrator including diary management
- Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment.
- Experience of supporting and minuting meetings
Skills
Essential criteria
- Ability to communicate effectively at all levels using e-mail, telephone or face to face.
- Able to demonstrate skills in organising and prioritising of diaries and schedules.
- Ability to deal with confidential and sensitive issues with tact.
- Attention to detail and able to see tasks through to completion.
- Accurate keyboard skills for producing reports and correspondence etc. including live note taking at RSA II or equivalent.
- Ability to manage non routine enquiries without immediate supervision.
Other
Essential criteria
- Willingness to travel to different locations within the network/Trust to support the needs of the business.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Yvonne Plant
- Job title
- Deputy Administration Lead
- Telephone number
- 07790 389211
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