Crynodeb o'r swydd
Teitl cyflogwr
IT Field Technician
Band 4
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Trosolwg o'r swydd
We are looking for an enthusiastic, self-motivated and flexible individual to join the Technical Support Team. Candidate must have proven technical support experience and have relevant experience in an IT support role or equivalent.
The post holder will work as part of the Lancashire and South Cumbria NHS Foundation Trust Digital Department.
Also having a solid knowledge of IT Applications such as Windows 10, Office, general desktop applications and operation. Thorough specialist working knowledge of IT hardware fault analysis, diagnostics and resolution including experience of supporting mobile devices.
You will be able to demonstrate good attention to detail, be able to problem solve and manage your own time well.
Candidate must have a strong customer focused approach, good communication and interpersonal skills as well as having experience of dealing with customers over the telephone or in person with an ability to work under pressure.
Prif ddyletswyddau'r swydd
The post holder duties include:
Work in conjunction with any appropriate third-party support companies as required.
To provide a first-class customer service, making sure all customers are kept fully up to date with their calls as per the agreed SLA for their Clinical Business Unit.
Provide Statistical Analysis & Reports for the IT Service.
Contribute and make recommendations to the continual development of the IT & Service Management policies & procedures for Digital Services.
Work with specialists to find re-occurring issues and look to implement permanent long term fixes.
To assist in streamlining processes within Health Informatics.
To be responsible for monitoring critical SLA targets and intervening when needed to ensure targets are met.
Gweithio i'n sefydliad
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please see attached the job description and person specification for more information about this role.
Manyleb y person
Qualifications
Meini prawf hanfodol
- Relevant IT qualification e.g. Microsoft Certification, IT Hardware Vendor and ITIL Foundation or working towards ITIL Qualification essential
- Relevant IT qualification to Diploma level
Knowledge
Meini prawf hanfodol
- Thorough working knowledge of IT hardware and software in a support context
- Knowledge of using, installing and supporting Microsoft Operating Systems
- Extensive knowledge of techniques used for IT software / hardware fault analysis, diagnostics and resolution
- Knowledge of NHS clinical systems and IT support of those systems
Experience
Meini prawf hanfodol
- Experience of providing at desk IT support, installation and configuration services
- Communication of complex IT issues in a clear and understandable way to non-technical users
- Experience of working in a ITIL driven environment
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Ian Dickinson
- Teitl y swydd
- Digital Technical Team Leader
- Rhif ffôn
- 01772 695316
- Gwybodaeth i gefnogi eich cais
For further information contact Ian Dickinson or Sarah Davies on 01772 695316
Rhestr swyddi gyda Lancashire & South Cumbria NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector