Job summary
- Main area
- Gynaecology & Early Pregnancy Assessment Unit
- Grade
- Band 2
- Contract
- Permanent: week day lates / all day friday / weekend shifts
- Hours
- Part time
- Job share
- Job ref
- 438-PB1855
- Employer
- Lancashire Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Preston hospital (RPH)
- Town
- Preston
- Salary
- £22,383 Per Annum, Pro rata
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
- Interview date
- 25/07/2024
Employer heading
Reception / Ward Clerk - Gynaecology & Early Pregnancy Assessment
Band 2
Job overview
Are you looking for a job with a meaningful purpose, with the ability to have a positive impact on patient and relatives experience?
We are looking or a compassionate, caring and motivated individual to join our service within the Gynaecology & Early Pregnancy Assessment Unit (GEPAU) to provide a receptionist role to the unit. The role will be a meet and greet, patient facing post including answering the inbound triage and queries line for patients and their partners who are attending the Gynae & Early Pregnancy Assessment Unit at potentially a very distressing and traumatic time of their lives.
This post is based at the GEPAU on the Gynae Ward within the Royal Preston Hospital. There are a number of options available for shift patterns weekdays Monday – Thursday 1:30 – 8pm / 8 - 8 Friday (could be split shifts between more than one person) / 8 - 4 Saturday & Sunday Please ensure you articulate your preferred weekday/weekend/alternative suggestion in your supporting statement
Interested? Give us a call! We'd love to hear from you.
Main duties of the job
You will possess excellent communication, organisational and administrative skills, attention to detail being a key characteristic.
You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery.
You will be responsible for providing an efficient and effective reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity and being the first point of contact for patients attending our department.
You will deal with all aspects of the appointment function on the Trust’s computerised patient record system (QCPR), actively participate in receptionist process, activating outpatient appointments and updating patient demographics .
The post-holder will be expected to support the ongoing Digitisation process of our service and support the clinical teams in answering the triage line, meeting and greeting patients attending the unit and undertaking general administrative duties as required.
You will be multi-skilled following training, have a full understanding and working knowledge of a reception area and the basic functionality of the clinical systems.
Working for our organisation
We have 10000 fantastic people working hard to deliver quality services to our service users. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.
Actively contribute towards service development.
Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.
Constructively managing barriers to effective communication.
Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.
Maintain confidentiality at all times as required by legislation and Trust Policy.
Person specification
Qualifications and Education
Essential criteria
- Educated to GCSE level
Desirable criteria
- English and Maths GCSE level or equivalent
- Knowledge of Microsoft Windows applications
Knowledge and Experience
Essential criteria
- Previous receptionist experience
- Experience of working in a changing environment
- Computer Literate, experienced in data entry and use of e-mail
- Understanding of Information Governance, Data Quality, Patient Confidentiality and its requirements
Desirable criteria
- Previous NHS/Public sector experience, including direct customer care.
- Previous experience of working within a busy outpatient appointments environment
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jacqueline Westby
- Job title
- Ward & Unit Manager
- Email address
- [email protected]
- Telephone number
- 01772524700
- Additional information
Any of the deputy ward managers / Sisters on 01772 52 4878 / 4415
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