Job summary
- Main area
- Neurology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 438-PB1812
- Employer
- Lancashire Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Preston
- Town
- Preston
- Salary
- £22,383 Per Annum, Pro Rata
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
- Interview date
- 19/07/2024
Employer heading
![Lancashire Teaching Hospitals NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/824.png)
Ward Clerk
Band 2
Job overview
We are looking to recruit a ward clerk with a can-do attitude to join our friendly team on Bleasdale ward. We work hard and we keep each other uplifted, making staff wellbeing a priority. Your role will be to greet patients and family members, be their first point of contact and their guide to our ward. You will also support our team with admin and be the calming voice answering our calls.
Your pleasant approach, friendly style and great communication skills really play such an important role. IT skills are necessary and knowledge of Quadramed system would be beneficial, but training will be given.
You will enhance our team to maintain the highest standards of record keeping in line with data protection have good verbal and written communication skills and be able to communicate effectively with people at all levels within the organisation.
Main duties of the job
You will provide a professional and courteous “meet and greet” service for all our staff, patients & visitors, always acting in a professional and courteous manner. Time is always of the essence, so you’ll respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that customer service is prioritised. Your skills make you a great team player who will thrive in this busy but rewarding environment, ensuring information is accurate and meeting the high standards we set for ourselves.
The wide variety of activities we undertake, mean that responsibilities have to be shared with other members of staff/colleagues. Team working and collaboration are vital, as is a flexible approach to both working duties and hours worked.
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
- Perform an ambassadorial role, representing Bleasdale ward “Front of House” service acting in a professional, courteous, and customer-focused manner always.
- Answer telephone queries, take messages, direct where appropriate, meet and greet and help directing visitors within the ward.
- Participate and contribute to developments in Customer Service provisions in line with Trust Policies.
- Use initiative to resolve conflicts in a mutually agreeable way, alerting manager where necessary.
- Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
- Ordering stock for the ward using the oracle system
- Filling patient notes
- Reporting ward issues such as faulty equipment and minor works
Person specification
Qualifications & Education
Essential criteria
- Administrative skills
- Educated to GCSE level
Desirable criteria
- Typing Qualification to RSA level 3
Knowledge & Experience
Essential criteria
- Current admin/clerical experience of working with the public in an NHS environment
- Efficient use of Microsoft Office and Outlook
- Aware of concept and application of confidentiality
- Understanding and awareness of Quadramed system
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Noon
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01772524312
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