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Job overview

Join Our Team at the Hospital Information Desk!

Do you have a cheery personality and a passion for helping others? We're seeking enthusiastic volunteers to assist patients and visitors at the Royal Preston Hospital Information Desk.

As a volunteer, you'll provide clear and concise directions, ensuring that everyone finds their way easily around our bustling hospital. Your friendly assistance will help create a welcoming and positive experience for all.

The Royal Preston Hospital can seem a bit daunting at first, but with your help, we can make each visit smooth and stress-free. If you enjoy making a difference and have a knack for putting smiles on faces, we’d love to have you on our team.

Join us and be the friendly face that guides our visitors and patients to where they need to go!

Main duties of the job

To provide patients and visitors at the Information Desk with a warm welcome to the Hospital and ensure they receive the help they need/ require. Your role is to improve people’s overall experience of the hospital

MAIN TASKS

·         To greet patients as they approach the information desk and provide guidance

·         Check patients appointment letters/ forms in order to provide the correct guidance.

·         Locate wheelchairs for patients as required

·         Escort patients to appropriate waiting area for the clinic/ department

·         To be aware of any specific support that patients/ visitors might need i.e. deaf, blind, inability to walk far etc.

Working for our organisation

We have 250 fantastic volunteers working hard to support the services that we deliver to our patients.  As a Trust, we help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Volunteering with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done.  You’ll learn about working in a hospital, interacting with people from all different roles to build skills.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means our volunteers are pivotal and something really to be proud of.