Job summary
- Main area
- Administration and Clerical
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 351-PEN867-EB
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- Woodview
- Town
- Whalley
- Salary
- £22,383 pa pro rata
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
Employer heading
![Lancashire & South Cumbria NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/127.png)
Receptionist
Band 2
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Job overview
Band 2 Receptionist
Essential Qualifications required:
-
NVQ Level 2 in Customer Care – or equivalent experience
A new and exciting opportunity for an enthusiastic person to provide an efficient reception service. This post is based at Woodview, Mitton Road, Whalley.
The successful applicant will provide efficient administrative support and have excellent IT, keyboard and data inputting skills. You will also require strong interpersonal and customer service skills, be able to demonstrate initiative and the ability to organise your workload effectively.
The work is varied, interesting and demanding. Candidates need to be organised, flexible and reliable. We are looking for people who possess the ability to meet the demands of the service, and also to be able to communicate with a wide range of people, including patients and health care professionals. You will also need to enjoy working as part of a large team, supporting colleagues within the department during busy periods.
Substantive hours will follow a 4 week rolling rota
The rota for this job post will be
Week 1 Saturday 1pm – 9pm and Sunday 1pm – 9pm
Week 2 Tuesday 1pm - 9pm and Friday 1pm – 9pm
Week 3 Saturday 7am – 3pm and Sunday 7am – 3pm
Week 4 Wednesday 7am – 3pm and Friday 1pm – 9pm
For additional information please contact us on the details provided
Main duties of the job
The post holder will be organised, professional, committed and will assist in providing a high standard, quality reception service within designated base.
The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role.
The role will involve contact on a daily basis with a wide range of people – both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.
The post holder will work flexibly in response to the needs of the service providing cover to various sites as directed by their line manager to ensure continuity of service provision.
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Detailed job description and main responsibilities
Please see attached the job description and person specification for more information about this role.
Person specification
Qualifications
Essential criteria
- NVQ Level 2 in Customer Care – or equivalent experience
- Willingness to commit to continuous personal development
Knowledge
Essential criteria
- Knowledge of administrative systems and processes
Experience
Essential criteria
- Previous experience in customer services or administration
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jennifer Gill
- Job title
- Woodview Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07779 457021
List jobs with Lancashire & South Cumbria NHS Foundation Trust in Administrative Services or all sectors