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This role is responsible for providing an efficient and effective administrative, secretarial, reception duties and clerical support service to ensure the smooth running of the Medical Electronics Department RAEI.

Communicate with clinical users to gain a clear understanding of the nature of problems with equipment. Assess the seriousness and implications of the problem and, under advice from senior staff, respond appropriately to the urgency of the user request.

Extract information from the equipment management database in response to requests by clinical staff or Department management.

Liaise with manufacturers to obtain information on spares availability and return of equipment from repair.

Take responsibility for all documents, tools and equipment within the Postholder’s care. Ensure workshop facilities are kept clear and well-ordered and that all equipment is maintained to acceptable standards.

Clean and decontaminate equipment in accordance with WWL policy. Information must be sought as to the nature of contamination and the associated risks before carrying this action out. Observe appropriate infection control measures when:Dealing with equipment that has been or potentially has been contaminated. Visiting clinical areas that have restricted access due to infection control measures.

Provide general receptionist duties and clerical support to the department, which will include filing, typing letters and similar duties.   

Input data accurately onto computer systems and word tables/excel databases such as medical equipment database (Medusa). This will include commissioning of new assets, raising/closing and updating jobs with appropriate feedback (following Standard Operating Procedures (SOP) and Instructions).

Research using the phone, Internet and e-mail to search and enquire about spare parts used in the repair of medical equipment following information supplied by engineers. 

Receipt of goods, checking the contents against their original quote/Purchase Order, label spare parts and store them in their relevant location. 

 Receipt of equipment for repair/service, clean and process it ready for maintenance, seeking advice from engineers where necessary 

 Monitor existing stock levels of spare parts / stationery and order and replenish where necessary.  

Unbox and assemble basic medical equipment under the direction on an EBME engineer, this may include the use of hand tools (screwdriver/spanner etc.) 

Undertake basic function and calibration checks on a small range of medical devices and process as per departmental policies 

Provide a wide range of administrative duties for the service that will include a Helpdesk facility for wards and departments, utilising the medical equipment database to attach service reports and raising requisitions on the Procurement’s Oracle and NHS Supply Chain system. Collecting and decontaminating medical equipment, Preparing and arranging the equipments for courier dispatches, coordinating with supplier for arranging collection, receiving courier and delivering to the user department, utilising the medical equipment database for record entry,