Detailed job description and main responsibilities

The main duties of this role are

• To receive and accurately record onto HIS, Patient Centre & System One all related data for new and follow up attendances to Emergency Care Centre. Update and revise information where necessary.
• Liaise with personnel from Ambulance Service or appropriate external agency to obtain patient information as and when required, ensuring confidentiality is maintained at all times.
• Utilise the One Response System to document expected patients to the A&E, update this system of the patients arrival to A&E and upload the patients documented history to HIS as soon as available.
• Monitor the Adastra system to record the arrival of patients referred by the 111 service and upload the patients documented history to HIS.
• Decide based on the patient’s presentation and information provided and using your initiative, liaise with / summon Triage Nurse where concern exists over the condition of the patient.
• Effectively deal with all enquiries, via telephone, email and face to face with regard to patients, staff, internal and external agencies, with the exception of medical advice.
• Responsible for scanning of patient documentation and complete full audit on all scanned documents on a daily basis.
• Booking of appointments for Consultant and Specialist nurse review clinics ensuring all relevant information is input onto HIS and Patient Centre. All clinic outcomes and procedures are recorded in a timely manner.
• Booking of Urology appointments and sending patient pathways onto relevant department.
• Forward patient’s documents / details to appropriate departments for follow up appointments for example, fracture clinics, ENT, ophthalmology and physiotherapy.
• Formulate, retrieve and track patient case notes as required ensuring safe return of all patient casenotes to the Library.
• Ensure all GP discharge letters are printed and sent out on a daily basis whilst adhering to Caldicott Guidelines.
• Record any patients death onto HIS and Patient Centre and forward appropriate documentation to relevant departments.
• During out of office hours receive and deal with telephone enquiries to ascertain where patients have been admitted to for Royal Albert Edward Infirmary , Wrightington and Leigh Hospitals.
• To plan and organise own workload whilst assisting colleagues to meet the Departmental needs of the service.
• To support and evaluate changes to working practice whilst actively seeking ways to improve the service.
• Maintain an effective filing system to retrieve Emergency Care Centre documentation using Document Image Processing Software. This also includes offsite storage facilities.
• Maintain staffing levels in reception area by contacting staff to cover shifts in emergencies during out of hours.
• Maintain daily contact with colleagues working within the team to ensure priorities are met and targets achieved.
• Regularly update management team regarding outstanding issues, potential areas of concern and any other associated problem.
• Use multiple systems in order to process requests and communicate information to job related stakeholders.
• Use initiative when dealing with general public in order to manage people expectations and overcome barriers.
• Work effectively as part of the multi-disciplinary Emergency Care Centre Team.