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Crynodeb o'r swydd

Prif leoliad
Administration and Clerical
Gradd
NHS AfC: Band 2
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
358-6195532-ALL
Cyflogwr
University Hospitals of Leicester NHS Trust
Math o gyflogwr
NHS
Gwefan
Hinckley Health Centre
Tref
Hinckley
Cyflog
£22,383 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
08/07/2024 23:59

Teitl cyflogwr

NHS

Admin Assistant

NHS AfC: Band 2

We are actively promoting flexible working options, helping you to manage a work / life balance

Trosolwg o'r swydd

Admin Assistant - Hinckley Health Centre

37.5 hrs per week

Time for a change?

Looking for a rewarding career?  

Then come and be part of our team

University Hospitals of Leicester (UHL) has Community Hospitals across Leicestershire, with the desire to provide an excellent standard of patient centred care.

In addition to having effective interpersonal skills, you will be adept at both working as part of a team and able to act on your own initiative. You will also be an effective communicator with excellent organisational skills.

You will become part of a talented, passionate team of people, and will enjoy one of the most competitive and flexible benefits packages offered by any employer in the UK. On top of your basic salary, you will receive at least 27 days' holiday each year, plus a range of other benefits including occupational health and counselling services.

As a Admin Assistant it will be your responsibility to ensure that your behaviours and values reflect those of UHL.

The post holder will need to be flexible as they may be required to undertake cross site working to meet the needs of the service.

At present hours are worked over a 5 day working week. Normal working hours for the department are between 8am and 5pm; however, flexibility will be required to work between the hours of 7.30 am to 6pm on certain days

Prif ddyletswyddau'r swydd

Working within the Admin team, providing clerical and administrative support to the Out Patient  and Day Case team.

To promote an effective and efficient service to outpatient and day case administration including reception, records, preparation of sessions and to work as part of a team providing a high quality service to clinical staff and patients.

To ensure the highest standards for patient experience and quality are maintained.

  • Alliance staff
  • Department Heads and Senior Managers
  • Visiting Clinicians
  • Relevant external Organisations e.g. GP surgeries, Ambulance Services
  • Patients and relatives, members of the public
  • Other NHS Trust staff

Gweithio i'n sefydliad

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

  • high-quality care for all, 
  • being a great place to work, 
  • partnerships for impact, and 
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud, 
  • we are inclusive, and 
  • we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:


http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

  • Provide cover on reception receiving and directing patients, visitors and staff in courteous manner.
  • To direct and redirect patients and calls in a polite friendly manner and deal with patients queries.
  • To ensure preparation of notes for clinical sessions are carried out in an efficient and timely manner.
  • To book patients in and out of clinics for the outpatient department.
  • To admit and discharge patients attending day-case when necessary.
  • To book follow up appointments for patients as and when necessary.
  • Ensure that all RTT outcomes are completed and entered onto the Patients Administration System at the end of the session.
  • To ensure that all test results are available for outpatient clinics as requested.
  • To liaise with the department manager and outpatient staff to ensure all request forms are comprehensively completed.
  • To liaise with other hospitals and department to obtain case notes and results of investigations as required.
  • To promote a friendly, courteous and efficient service, including delays in clinic times and cancellations.
  • To ensure all case notes and patient records are maintained in a good condition thus preventing the loss or misplacement of vital patient information.
  • To use the current computerised patient records system for booking appointments and providing labels for patient’s records.
  • To deal with hearing aid battery requests i.e. ordering, replacements etc.
  • Ensure case notes requested are dispatched on time, and where necessary, arrange for urgent transportation, obtaining authorisation if required.
  • Photocopy whole or partial sets of case notes as requested by other hospitals or requesters.
  • To prioritise work in order to meet deadlines.
  • To undertake collating of medical files and filing of case notes that are returned, ensuring that the filing of paperwork is maintained for accurate record keeping
  • To assist in maintaining a comprehensive filing system for all health records stored within the hospital.
  • To ensure all health records are booked and tracked in and out of the hospital using the hospital Patient Administration System updating and amending when necessary.
  • To assist with any preparation of statistical returns as and when requested.
  • To arrange patient transpor

Manyleb y person

Training & qualifications

Meini prawf hanfodol
  • Good General Education to GCSE level or equivalent including English Grade C
Meini prawf dymunol
  • ECDL or equivalent

Knowledge and Experience

Meini prawf hanfodol
  • Computer skills including experience is using Microsoft packages
  • Customer Service Skills
Meini prawf dymunol
  • Knowledge of Hospital systems and booking procedures
  • Previous experience in working within a health care setting
  • Experience of working with the general public on a face to face basis and over the telephone

Communication

Meini prawf hanfodol
  • Strong written and oral communication skills
  • Ability to work as part of a Team
  • Ability to remain calm under pressure

Analytical and Judgement skills

Meini prawf hanfodol
  • Demonstrate ability to work accurately and pay attention to detail
  • Ability to demonstrate an understanding of and maintain confidentiality at all times
  • Understanding of equality and diversity

Planning and organisation skills

Meini prawf hanfodol
  • Ability to work on own initiative but within procedural guidelines
  • Ability to prioritise workload
  • Demonstrate good time management skills

Flexibility

Meini prawf hanfodol
  • Ability to be flexible to work between the hours of 7.30am and 9pm over a 5-6 day rota which may progress to 7 days and to cover across localities
Meini prawf dymunol
  • Car owner/driver or suitable alternative means of transportation

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Hannah Davis
Teitl y swydd
Admin Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
07866 185675
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg