Job summary
- Main area
- Administration and Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 358-6195532-ALL
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Hinckley Health Centre
- Town
- Hinckley
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 08/07/2024 23:59
Employer heading
Admin Assistant
NHS AfC: Band 2
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
Admin Assistant - Hinckley Health Centre
37.5 hrs per week
Time for a change?
Looking for a rewarding career?
Then come and be part of our team
University Hospitals of Leicester (UHL) has Community Hospitals across Leicestershire, with the desire to provide an excellent standard of patient centred care.
In addition to having effective interpersonal skills, you will be adept at both working as part of a team and able to act on your own initiative. You will also be an effective communicator with excellent organisational skills.
You will become part of a talented, passionate team of people, and will enjoy one of the most competitive and flexible benefits packages offered by any employer in the UK. On top of your basic salary, you will receive at least 27 days' holiday each year, plus a range of other benefits including occupational health and counselling services.
As a Admin Assistant it will be your responsibility to ensure that your behaviours and values reflect those of UHL.
The post holder will need to be flexible as they may be required to undertake cross site working to meet the needs of the service.
At present hours are worked over a 5 day working week. Normal working hours for the department are between 8am and 5pm; however, flexibility will be required to work between the hours of 7.30 am to 6pm on certain days
Main duties of the job
Working within the Admin team, providing clerical and administrative support to the Out Patient and Day Case team.
To promote an effective and efficient service to outpatient and day case administration including reception, records, preparation of sessions and to work as part of a team providing a high quality service to clinical staff and patients.
To ensure the highest standards for patient experience and quality are maintained.
- Alliance staff
- Department Heads and Senior Managers
- Visiting Clinicians
- Relevant external Organisations e.g. GP surgeries, Ambulance Services
- Patients and relatives, members of the public
- Other NHS Trust staff
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
- Provide cover on reception receiving and directing patients, visitors and staff in courteous manner.
- To direct and redirect patients and calls in a polite friendly manner and deal with patients queries.
- To ensure preparation of notes for clinical sessions are carried out in an efficient and timely manner.
- To book patients in and out of clinics for the outpatient department.
- To admit and discharge patients attending day-case when necessary.
- To book follow up appointments for patients as and when necessary.
- Ensure that all RTT outcomes are completed and entered onto the Patients Administration System at the end of the session.
- To ensure that all test results are available for outpatient clinics as requested.
- To liaise with the department manager and outpatient staff to ensure all request forms are comprehensively completed.
- To liaise with other hospitals and department to obtain case notes and results of investigations as required.
- To promote a friendly, courteous and efficient service, including delays in clinic times and cancellations.
- To ensure all case notes and patient records are maintained in a good condition thus preventing the loss or misplacement of vital patient information.
- To use the current computerised patient records system for booking appointments and providing labels for patient’s records.
- To deal with hearing aid battery requests i.e. ordering, replacements etc.
- Ensure case notes requested are dispatched on time, and where necessary, arrange for urgent transportation, obtaining authorisation if required.
- Photocopy whole or partial sets of case notes as requested by other hospitals or requesters.
- To prioritise work in order to meet deadlines.
- To undertake collating of medical files and filing of case notes that are returned, ensuring that the filing of paperwork is maintained for accurate record keeping
- To assist in maintaining a comprehensive filing system for all health records stored within the hospital.
- To ensure all health records are booked and tracked in and out of the hospital using the hospital Patient Administration System updating and amending when necessary.
- To assist with any preparation of statistical returns as and when requested.
- To arrange patient transpor
Person specification
Training & qualifications
Essential criteria
- Good General Education to GCSE level or equivalent including English Grade C
Desirable criteria
- ECDL or equivalent
Knowledge and Experience
Essential criteria
- Computer skills including experience is using Microsoft packages
- Customer Service Skills
Desirable criteria
- Knowledge of Hospital systems and booking procedures
- Previous experience in working within a health care setting
- Experience of working with the general public on a face to face basis and over the telephone
Communication
Essential criteria
- Strong written and oral communication skills
- Ability to work as part of a Team
- Ability to remain calm under pressure
Analytical and Judgement skills
Essential criteria
- Demonstrate ability to work accurately and pay attention to detail
- Ability to demonstrate an understanding of and maintain confidentiality at all times
- Understanding of equality and diversity
Planning and organisation skills
Essential criteria
- Ability to work on own initiative but within procedural guidelines
- Ability to prioritise workload
- Demonstrate good time management skills
Flexibility
Essential criteria
- Ability to be flexible to work between the hours of 7.30am and 9pm over a 5-6 day rota which may progress to 7 days and to cover across localities
Desirable criteria
- Car owner/driver or suitable alternative means of transportation
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hannah Davis
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 07866 185675
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