Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 358-6812867-ESM
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester Royal Infirmary
- Town
- Leicester
- Salary
- £23,615 Per annum
- Salary period
- Yearly
- Closing
- 30/12/2024 23:59
Employer heading
Emergency Department Receptionist
NHS AfC: Band 2
Job overview
Various full time and part time exciting opportunities have arisen in the Emergency department; we are looking for motivated, well organised people who loves a busy environment to join our reception team at the Leicester Royal Infirmary.
These are permanent posts and we are offering both full time and part time hours, you will be required to work over a 7 day rota, working both day and night shifts and are also required to work bank holidays. 365 days rotation.
The Emergency reception areas cover Adults, Children's, Ambulance arrivals and Live scanning, GPAU and DVT Clinic.
This is a demanding area and is a challenging role but has a friendly working environment, and would suit an individual who would like a challenge
Main duties of the job
You need to have good customer service skills be able to work under pressure and be an excellent communicator and be organised and methodical .
We are currently recruiting for a dedicated and enthusiastic Receptionist, with excellent communication skills and the ability to demonstrate effective team work. You will need to be flexible, enthusiastic and passionate about emergency care and you need to be committed to improving service delivery. The ability to work in a fast paced environment
The role includes answering telephone and face to face enquiries, Scanning patient records in our live scan room and booking patients into the emergency department. The successful candidate will be the first point of contact for patients relatives, so will need to possess good customer service skills. You will also need the ability to work effectively as part of a multi-disciplinary team and on your own initiative
Proficient communication skills, an aptitude for organising, attention to detail and accurate keyboard skills are essential.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
To work on any of the Emergency department reception desks providing cover on reception, receiving and directing patients, visitors and staff in a courteous manner
To direct and redirect telephone calls in a polite friendly manner
To capture patient demographics and any key information relating to their visit
To liaise with other departments as required
To support the department in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers.
For more detailed duties please see attached Job Description and Person Specification in supporting documents.
Person specification
Training and Qualifications
Essential criteria
- Good standard of written and spoken english
- Math and English qualification
Desirable criteria
- Relevant computer typing/ secretarial courses
Experience
Essential criteria
- Experience of working in a busy high pressured environment
Desirable criteria
- NHS administration experience
Communication and relationship skills
Essential criteria
- Experience of working with the general public
- Able to communicate effectively
- Must be able to use own initiative
Desirable criteria
- Previous experience of working with confidential data
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Izabela Pawlowska
- Job title
- Emergency Department Admin manager
- Email address
- [email protected]
- Telephone number
- 01162587225
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