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Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
NHS AfC: Band 2
Contract
Parhaol
Oriau
  • Llawnamser
  • Rhan-amser
37.5 awr yr wythnos (flexible)
Cyfeirnod y swydd
358-6812867-ESM
Cyflogwr
University Hospitals of Leicester NHS Trust
Math o gyflogwr
NHS
Gwefan
Leicester Royal Infirmary
Tref
Leicester
Cyflog
£23,615 Per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
30/12/2024 23:59

Teitl cyflogwr

University Hospitals of Leicester NHS Trust logo

Emergency Department Receptionist

NHS AfC: Band 2

Trosolwg o'r swydd

Various full time and part time exciting opportunities have arisen in the Emergency department; we are looking for motivated, well organised people who loves a busy environment to join our reception team at the Leicester Royal Infirmary. 

These are permanent posts and we are offering both full time and part time hours, you will be required to work over a 7 day rota, working both day and night shifts and are also required to work bank holidays. 365 days rotation.

The Emergency reception areas cover Adults,  Children's, Ambulance arrivals and Live scanning, GPAU and DVT Clinic.

This is a  demanding area and is a challenging role but has a friendly working environment, and would suit an individual who would like a challenge

 

Prif ddyletswyddau'r swydd

You need to have good customer service skills be able to work under pressure and be an excellent communicator and be  organised and methodical .

We are currently recruiting for a dedicated and enthusiastic  Receptionist, with excellent communication skills and the ability to demonstrate effective team work. You will need to be flexible, enthusiastic and passionate about emergency care and you need to be committed to improving service delivery. The ability to work in a fast paced environment

The role includes answering telephone and face to face enquiries, Scanning patient records in our live scan room and booking patients into the emergency department. The successful candidate will be the first point of contact for patients relatives, so will need to possess good customer service skills.  You will also need the ability to work effectively as part of a multi-disciplinary team and on your own initiative

Proficient communication skills, an aptitude for organising, attention to detail and accurate keyboard skills are essential. 

 

Gweithio i'n sefydliad

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). 

We have four primary goals: 

  • high-quality care for all,
  • being a great place to work,
  • partnerships for impact, and
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. 

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: 

  • we are compassionate,
  • we are proud,
  • we are inclusive, and
  • we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. 

About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/ 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

To work on any of the Emergency department reception desks providing cover on reception, receiving and directing patients, visitors and staff in a courteous manner

To direct and redirect telephone calls in a polite friendly manner

To capture patient demographics and any  key information relating to their visit

To liaise with other departments as required

To support the department  in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers.

For more detailed duties please see attached Job Description and Person Specification in supporting documents.

Manyleb y person

Training and Qualifications

Meini prawf hanfodol
  • Good standard of written and spoken english
  • Math and English qualification
Meini prawf dymunol
  • Relevant computer typing/ secretarial courses

Experience

Meini prawf hanfodol
  • Experience of working in a busy high pressured environment
Meini prawf dymunol
  • NHS administration experience

Communication and relationship skills

Meini prawf hanfodol
  • Experience of working with the general public
  • Able to communicate effectively
  • Must be able to use own initiative
Meini prawf dymunol
  • Previous experience of working with confidential data

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Izabela Pawlowska
Teitl y swydd
Emergency Department Admin manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01162587225
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg