Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 358-6288574-Wom
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Cross Site Working - LRI AND LGH
- Town
- Leicester
- Salary
- £22,816 - £24,336 Per Annum
- Salary period
- Yearly
- Closing
- 10/07/2024 23:59
Employer heading
Patient Pathway Co-ordinator
NHS AfC: Band 3
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
This is an exciting time to join our Gynaecology administrative team as a Patient Pathway Co-ordinator, with vacancies at both the Leicester General Hospital and Leicester Royal Infirmary.
We are welcoming applicants that don’t have NHS experience however have transferrable administrative/customer service skills. You must be able to demonstrate our Trust Values and be willing to learn, and embrace new challenges.
Experience in using HISS and patient administration systems would be desirable however, not essential as training will be provided.
The successful candidate will be a conscientious and enthusiastic team player with excellent organisational and communication skills. A positive attitude is essential within our friendly and dynamic team.
If you are a hardworking and self-driven individual that is looking for a great opportunity to start/develop your career within our reputable Trust, then please apply before the closing date.
Part-time hours may be considered
Main duties of the job
To support the Gynaecology department in running outpatient clinics, working closely with patients, surgeons, nurses, and other hospital staff.
To be responsible for the efficient administration of outpatient appointments from the point that a patient is referred to the service all the way through to the point they are discharged.
To ensure that patient information is accurately recorded on UHL’s electronic systems.
To sort and distribute post to relevant staff.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
The detailed job description and main responsibilities are included as an attachment to this
Detailed job description and main responsibilities
- To receive and register all referrals on UHL’s electronic system (HISS) within 24 hours.
- To liaise with Consultants Surgeons to confirm the urgency of new referrals.
- To be responsible for ensuring patients are put on to the relevant consultants’ / Nurse-led waiting list and that appropriate letters are sent out to patients in line with Trust policy.
- To book patients into clinic appointment slots from the waiting list and arrange follow-up appointments.
- To ensure all local and national standards are applied to referrals, including referral to treatment (RTT), National Cancer Wait times Targets, data quality checks, and partial booking in accordance with UHL Patient Access and Data management Policy.
- To ensure that all relevant case notes, x-rays, test results and other information including data from other hospitals, is available for each patients’ outpatient clinic appointment.
- To prepare case notes for patients who are new to the University Hospitals of Leicester in advance of their first clinic appointment.
- To search and request all patient case notes in line with the Trust’s Medical Records department guidelines.
- To provide a reception service to patients attending outpatient clinics. This involves utilising the Trust’s electronic systems to document patients’ arrival / departure and recording clinic outcomes at the end of their consultation and booking any follow-up appointments and arranging investigations as required.
- To ensure accurate patient demographic information is sought at each outpatient clinic appointment and that both hospital notes and electronic systems are updated accordingly.
- To liaise with the nurse in charge of clinic ensuring the patients are kept informed of any delays.
- To be responsible for transferring patients’ notes on “TrackIT” at the end of each patients’ outpatient clinic appointment.
- To be responsible for the reduction or cancellation of outpatient clinic appointment slots.
- To ensure all case notes and patient records are maintained in good condition and remain up-to-date.
- To ensure accurate and timely process of clinical and administrative correspondence (forms, clinic letters) from the Consultants.
- To be responsible for queries and enquires regarding appointments.
- To be aware of any oversea visitors or private patients that are referred and notifying relevant department.
- To manage and prioritise own workload on a day to day basis using ones initiative as well as problem solving.
- Any other administrative duties, as deemed necessary.
Person specification
Education
Essential criteria
- Educated to GCSE standard English/Maths
Expereince
Essential criteria
- Customer Service Experience
- Working with computers and using different systems
- Working in an administration role
Desirable criteria
- Previous NHS experience
Skills
Essential criteria
- Effective Communication Skills
- Ability to act on own initiative
- Attention to detail
- Exposure to complaints
- Data protection and confidentiality
- Strong organisational skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Georgina Riggall / Debbie Rawlinson
- Job title
- Team Leader
- Email address
- [email protected]
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