Job summary
Employer heading
Cancer Support Worker
NHS AfC: Band 3
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
Looking for a new challenge?
Passionate about supporting cancer patients?
We are looking to recruit a band 3 Cancer support worker to join our Upper Gastrointestinal (GI) Cancer Nurse Specialist Team. You will work closely with the cancer nurse specialists and the wider multidisciplinary team to provide care and support to patients and their families who have been diagnosed with stomach and oesophageal cancers.
We are a friendly and supportive team who will support you to develop your skills and expertise and provide opportunity for you to network with our highly valued group of cancer support workers who work with our specialist site specific cancer nursing teams.
Previous experience in cancer care is desirable however we welcome candidates who are passionate about providing quality care
Main duties of the job
As part of our team you will help support our patients through their cancer pathway. You may liaise with service users over the phone, virtually or face to face. You will need to be able to demonstrate good communication, interpersonal, organisational and IT skills and be able to maintain effective communication with the Registered Nurse/health care professional regarding issues relating to assigned duties, promptly reporting areas of concern.
You will play a key role in the provision of personalised care and support plans for our patients through the use of holistic needs assessments.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
To triage messages and telephone queries within an agreed scope of practice.
Signposting of queries as appropriate to the clinical, information or administrative teams.
Ensure prompt documentation of patient/carer contacts in Somerset cancer database, recognising that the key worker has personal accountability for entries to patient records made by others under their supervision so must be informed.
Using excellent communication skills, and appropriate tools and procedures, liaise as appropriate with the cancer nurse specialists regarding non-routine enquiries, referring complex problems to the nurse specialist team for assessment and review.
To support the cancer nurse specialist in coordination of care for cancer patients from referral throughout their treatment making every contact count.
To visit patients as in-patients or out-patients as directed by the CNS providing information and support as directed.
Support patients by coordinating and assisting in the provision of holistic needs assessments and development of personalised care and support plans at pivotal points along their cancer pathway.
To provide a ‘touch point’ for patients to ensure two-way communication during treatment.
To provide guidance, contact and support for cancer patients as they journey through our hospital(s).
To ensure all relevant patient appointments for nurse led services are notified in a timely manner providing an excellent patient experience providing required information.
Support people affected by cancer to self-manage during and after their cancer treatment.
Coordinate face to face appointments as per multi-disciplinary team’s instructions.
Support and contribute to audit processes, governance, research, clinical research trials and service development.
Support the planning/inviting/organising of informative events for patients
Plans own workload on a daily basis and sets priorities for workload management.
Able to complete tasks in a timely manner and according to relevant protocols for service
Person specification
Training & Qualifications
Essential criteria
- GSCE English or equivalent
- • Relevant NVQ Level 3 qualification or equivalent including healthcare certificate
- • Satisfactory level of General Education
Desirable criteria
- Further recent study /courses
Commitment to Trust Values and Behaviours
Essential criteria
- • Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours/ answer question about trust values on application form
Knowledge and Experience
Essential criteria
- • Previous experience as a health care assistant/clinical aide role in a relevant setting
- Evidence that they have an understanding of the role and responsibilities of a Support Worker in further information section
- • Demonstrates ability to pass on knowledge to others
Desirable criteria
- Computer literate
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Cathy Thompson
- Job title
- Macmillan Upper GI Cancer Nurse Specialist
- Email address
- [email protected]
- Telephone number
- 07929776760
- Additional information
Available Monday - Friday 0800 - 1600 excluding bank holidays
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