Swydd wag: Communications Manager, University Hospitals of Leicester NHS Trust, Leicester

Crynodeb o'r swydd

Prif leoliad

Communications

Gradd

NHS AfC: Band 7

Contract

Cyfnod Penodol: 12 mis (Maternity Cover (Please note, this post is up to 12 months)

Oriau

Llawnamser
Gweithio hyblyg

37.5 awr yr wythnos (plus on call)

Cyfeirnod y swydd

358-6935183-COR-BC

Cyflogwr: University Hospitals of Leicester NHS Trust
Math o gyflogwr: NHS
Gwefan: Leicester Royal Infirmary
Tref: Leicester
Cyflog: £46,148 - £52,809 per annum
Cyfnod cyflog: Yn flynyddol
Yn cau: 26/02/2025 23:59

Communications Manager

NHS AfC: Band 7

We are actively promoting flexible working options, helping you to manage a work / life balance

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Full details of the job can be found in the attached job description.

We communicate daily with a wide range of audiences including more than 17,000 colleagues, over one million patients, local and national broadcast and print media, local GPs, other NHS organisations and a wide range of stakeholders. We manage all official communications, PR, social media, website and intranet activity for the Trust.

The communications and engagement department also has a specialist medical illustration team that provide design and photography services to our many clinical areas, and a patient and community engagement team. Together we are responsible for the Patient and Public Involvement (PPI) agenda, along with the management of the Trust’s patient partners and public members. Key responsibilities in this role.

Communication consultancy – advise on and use internal and external communications channels to cascade and promote corporate messages to ensure the integrity of our channels is maintained and that our delivery standards are protected. Good news - work with internal stakeholders to source and develop good news stories and ensure that achievements, investment and excellence receive suitable external and internal publicity.

Campaigns – lead on the development and delivery of internal and external campaigns using insight and strong creative to ensure our campaigns reach and resonate with the right people to enhance the reputation of our Trust. Evaluation – measure reach, impact and return-on-investment through quantitative and qualitative methods to inform future strategies and support with internal reporting.

People management – day-to-day line management of Communications Officers and Communications Assistant, providing mentorship, advice and support to ensure they in turn effectively lead their own areas of responsibility, acting as an effective role model and ensuring that all aspects of performance, attendance, sickness absence, training and appraisal are addressed in accordance with Trust Policy.

Project Management - Work closely with the Head of Communications to ensure the workflow of communications activities are effectively managed and supported.

Publications - source and write copy appropriate to our channels. This will involve researching content, interviewing staff, drafting and editing copy, seeking the necessary approvals, proof-reading and where necessary, taking photographs.

Events management - support the Deputy Director of Communications and Head of Communications in organising and producing on site and virtual events, ensuring that relevant staff are fully briefed in order that messages land clearly and are understood. On call service - Take part in an out-of-hours on-call rota to provide the Trust with 24/7 communications support.

Work as part of the communications team to assist in dealing with adverse events and major incidents, in and out of hours.

Manyleb y person

Training & Qualifications

Meini prawf hanfodol

Educated to degree level or equivalent
Post degree experience of 2 years or more in communications/marketing
Positive attitude towards learning and development with a record of continuing professional development

Meini prawf dymunol

Postgraduate qualification in communications, or working towards this standard
Membership of professional body

Planning and organisation skills

Meini prawf hanfodol

Evidence of success in efficient and effective project management
Ability to prioritise own workload and work to tight deadlines
Excellent IT skills, including ability to use desktop publishing software and content management systems. Must have advanced M365 skills.
Excellent project management skills
Ability to research subject matter to produce engaging articles for staff, volunteers, media, public and external stakeholders
Proven planning and organisational skills, and proven ability to work effectively at pace and under pressure

Experience

Meini prawf hanfodol

Experience of a broad range of communications and engagement disciplines including internal communications, media management, stakeholder management, campaign development and evaluation, use of social media and public relations.
Use of CMS systems for websites and intranets, and ESPs for email communications and confidence in using them.
Confidence in using design and video software to create high-quality assets.
Managing and motivating staff and teams.
Developing communication plans and delivering them, including short-notice changes.
Managing the reputations of senior managers and organisations.
Drafting briefing papers and correspondence at senior level.
Excellent knowledge of how communication techniques are evolving and ability to use this information to continually transform Trust
Creative individual who keeps up to date with latest trends to help keep communications effective and current
Experience of working in a customer/client facing environment
Experience of creating and giving presentations to a varied group of internal and external stakeholders.

Meini prawf dymunol

Experience (or demonstrable appreciation) of the challenges facing public sector
Demonstrated experience in a healthcare/ NHS environment
Crisis management experience/ Experience of managing or supporting the communications and media management of major incidents.

Commitment to Trust Values and Behaviours

Meini prawf hanfodol

Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Communication and relationship skills

Meini prawf hanfodol

Excellent written and verbal communication skills
Confident and able to establish credibility quickly at all levels of the organisation
Able to influence and interact with a diverse customer group
• Excellent interpersonal skills with the ability to communicate and work with staff from across the organisation at all levels, along with managers from the wider organisation
• Ability to be compassionate, inclusive and accountable, and lead staff, partners and other stakeholders
• Ability to manage confrontational situations and sensitive issues with tact and diplomacy
• Ability to translate often complex documents into ‘plain English’ and produce concise yet insightful communications for dissemination to senior stakeholders.
• A team player, with a flexible approach

Analytical and Judgement skills

Meini prawf hanfodol

Able to analyse issues quickly and make decisions, especially when the organisation is responding to major incidents.
Ability to interpret data, produce reports and draw out recommendations to improve internal and external engagement.
Able to make informed decisions in the absence of required information, working to tight and often changing timescales.

Meini prawf dymunol

Understanding of the public sector and awareness of the relevant social and political environments and impact on the health economy

Equality, Diversity and Inclusion

Meini prawf hanfodol

Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Demonstrate understanding of, and commitment to, equal opportunities as an employee and as a provider of service to the public
Evidence of a solid understanding of patient confidentiality and the relevant aspects of libel law, the Freedom of Information Act, Equality Act and Data Protection Act.

Other requirements specific to the role

Meini prawf hanfodol

Proactive, enthusiastic and well-motivated.
Attention to detail.
Ability to give constructive feedback to support development of others.
Demonstrate self-motivation and initiative at all times
Demonstrate an understanding of commitment to customer care and quality of service
Able to work under pressure and deliver results
Ability to travel to other locations as required and attend Trust sites out of hours – only where necessary and appropriate

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.