Job summary
- Main area
- Operations
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 358-6519165-COR
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- University Hospitals of Leicester
- Town
- Leicester
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Closing
- 05/09/2024 23:59
Employer heading
Duty Manager
Band 7
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
Role Summary:
To act as a Duty Manager on site for the operational management of the Trust, including the flow of patients through the system as well as providing support and advice to all trust employees.
To participate in and co-ordinate the Trust’s emergency response to Fire, Security and any other untoward emergency and to be responsible for the co-ordination and first line Management of Major and Serious Incidents as required.
To communicate with the Senior on call team as required keeping them fully apprised of all situations.
Main duties of the job
Bed Management:
To co-ordinate the movement of patients through the in-patient system to allow for adequate capacity and safe placement of emergency and elective admissions across the working site with the maximum utilisation of beds.
Ensure timely admission and discharges across all areas to promote delivery of a high quality resource to all patients.
To assist in the achievement of the Trust related target of reducing Emergency Department waiting times in line with national targets.
Site / Duty Management:
Ensure the smooth, efficient and effective operation of the Trust “out of hours” and to liaise effectively with 2nd/3rd tier on call as required..
Management And Leadership
To demonstrate Leadership skills providing support within the team through the process of change, demonstrating tenacity, drive, professional integrity, balance and perspective.
In line with the Trust’s values, to create and nurture an environment in which staff feel valued and respected.
To ensure effective systems of communication are in place and utilised - both for your team and with the senior team.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
General:
The Duty Manager will be required to work flexibly to meet the needs of the service. This will involve rotating between other sites as required.
To maintain a high standard of professionalism at all times
To contribute to the formulation of hospital policy and procedures and dissemination of revised policies to staff.
To ensure that standards of patient care are maintained, identifying any issues, which may need addressing with the relevant Clinical Management Group.
To ensure hospital information is communicated to the relevant bleep holders.
Influences people and events, formally and informally, at all levels through successful communication, negotiation and persuasive skills.
Develops and maintains constructive relationships whilst reconciling or resolving conflict or resource allocation issues.
Implement formulated plans within timescales; monitoring progress regularly to ensure that deadlines and targets are met of a ‘commonly owned vision’.
Identify work required and allocating own time and that of appropriate staff to each task.
Consider resources available and how they can be most effectively deployed to achieve objective.
In the absence of Senior Manager on call/ Senior Duty Manager to chair the capacity and flow meetings and ensure appropriate actions are delivered.
Personal Effectiveness:
Pursues goals energetically despite setbacks.
Strong personal impact: assertive and self-confidant.
Capacity to succeed despite environment displaying resistance.
Keen to develop own skills, knowledge and understanding outside the confines of own post.
Coach others and help them develop their potential
Person specification
Training and Qualifications
Essential criteria
- Educated to Degree or equivalent level of experience.
- Minimum of 2 years proven experience in an operational/patient care management post within the NHS
- Experience of directly line managing staff.
- Demonstrate evidence of post graduate study equivalent to Masters level.
Desirable criteria
- Recognised management qualification
Skills and Experience
Essential criteria
- Minimum of 2 years proven experience in an operational/patient care management post within the NHS
- Evidence of excellence innovation and achievement in management practice
- Detailed knowledge of the NHS in the acute sector with up to date knowledge of CMG specialities
Analytical and Judgement skills
Essential criteria
- Logical thinker with evidence of delivery
- Effective problem solving skills utilising team when appropriate
- Ability to understand complex financial and clinical data
- Sensitive to clinical and political demands
Personal Attributes / Qualities
Essential criteria
- Self-motivated – possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
- Commitment to ongoing life long learning and personal development.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Chelsey Evans
- Job title
- Head of Capacity and Fliow
- Email address
- [email protected]
- Telephone number
- 07811775773
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