Job summary
- Main area
- Outpatients
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 358-6390656-EMPCC
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester General Hospital
- Town
- Leicester
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
Employer heading
Clinic Coordinator
Band 2
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
The East Midlands Planned Care Centre (EMPCC) is a vibrant new Elective Care Hub opening December 2024. EMPCC will provide a Multi - professional approach providing the right care in right place by a skilled and expert team. The University Hospitals of Leicester are leading the way in healthcare and transforming the way we work to reduce waiting times, improve patient care and staff experience.
The EMPCC will focus on the provision of high volume, low complexity care across a range of specialities, promising increased access to healthcare services improving overall experience, increased staff well-being, training and development opportunities, as a well as a chance to work with the latest equipment and techniques.
We are excited to start recruiting to a range of supporting roles, including a central administration team, and we would encourage anyone looking for a new challenge, wanting to work in a dynamic team, in brand new, state of the art facilities to embrace this exciting opportunity.
We require a dedicated and enthusiastic workforce committed to leading the way in innovative healthcare. We are assembling a highly motivated team of the very best professionals. If you have got the right expertise, passion and personality with ambition to work differently to transform elective care we welcome your application
Main duties of the job
The post holder in conjunction with their team will be responsible for the administration and co-ordination of a patients pathway, from receipt of referral through to outpatient clinics.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
The post holder will be responsible for by making sure all relevant paperwork, medical notes and letters are available for patient appointments.
Prepare patient lists from the relevant information system in advance of the clinic, in line with departmental procedures and timescales, ensuring that all additional documentation, such as additional notes, and letters, is requested with sufficient notice to ensure that all relevant information is included in the hospital notes at the patient appointment.
Adhere to the appropriate guidelines for the overbooking of clinics.
Search for and request all missing notes in line with CMG guidelines, including information from other hospitals.
Liaise with Patient Pathway Coordinators, Medical Secretaries and clinical staff in connection with changes to appointments or the taking down or reducing of clinics.
Deal with queries and enquiries regarding appointments.
Provide a reception service to the patients attending appointments, utilising the relevant information system to document their arrival, appointment timescales.
Check the patient demographic information at the appointment, ensuring that hospital notes and clinical systems are updated accordingly, to ensure an accurate patient record.
Monitor appointment waiting times, ensuring that patients are informed of any delays.
To ensure that HRG sheets are completed with correct procedure codes and that diagnostic test requests are dealt with efficiently.
To be responsible for the timeliness, accuracy and integrity of the data recorded on paper and electronic systems.
To be responsible for scanning and uploading documents produced during appointments to electronic systems.
Input/transfer case note data onto the relevant IT system to ensure that case note tracking is complete, accurate and up to date.
Update the relevant IT system with any suspensions, cancellations and DNAs ensuring any required actions are completed in line with CMG and Trust-wide policies.
Ensure that all investigation results are signed by a member of the medical staff before filing in case notes.
Ensure that all case notes and patient records are maintained in good condition, thus preventing the loss, or misplacing, of patient information.
Follow up any investigations and results not received to prevent unnecessary delays to patients.
Validate patient information on an ongoing basis to ensure an accurate patient record is maintained.
Person specification
Training & Qualifications
Essential criteria
- Educated to secondary school level
- GCSEs in English and Maths or equivalent, ie NVQ
Experience
Essential criteria
- Minimum of 6 months in an administrative or clerical role
- Previous experience working in a patient or customer care environment
- Keyboard skills
- Awareness of national policy concerning patient care and developments within the Trust
- Data protection and confidentiality
Desirable criteria
- Knowledge of HIS or patient administrative systems
- Knowledge of hospital department clerical procedures
- Previous clinic coordinator experience
Communication and Relationship Skills
Essential criteria
- Effective team Worker, Flexible, Good verbal and written communication skills, deals with situations with tact and diplomacy, able to deal with personal information with sensitivity, always respecting privacy and dignity, able to deal with enquiries where there maybe barriers to understanding, ensures professional behaviour and integrity at all times
Skills
Essential criteria
- Data protection and confidentiality
- Adheres to policies and procedures
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Equality, Diversity and Inclusion
Essential criteria
- Able to demonstrate a commitment and understanding the importance of treating all individuals with dignity and respect appropriate to individual needs appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Analytical and Judgement Skills
Essential criteria
- Able to solve problems and take preventative actions, referring to others where appropriate
Planning and Organisation Skills
Essential criteria
- Sound organisation skills - able to work under pressure and prioritise work. Able to meet deadlines. Able to use own initiative.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ellen Osborne
- Job title
- East Midland Planned Care Centre General Manager
- Email address
- [email protected]
- Additional information
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