Job summary
Employer heading
Deputy Administration Manager
NHS AfC: Band 4
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
An exciting opportunity has arisen for a Deputy Admin Manager to work within Surgical Services (Glenfield Hospital)
Band 4
The post holder is required to provide leadership, direction, and support to the administrative team, whilst developing effective working relationships, efficient practices and maintaining a motivated workforce. As deputy to the administration manager, the post holder further functions as an expert resource and point of contact on all matters relating to administration across Surgical Services including development of local practice and implementation of Trust policy. They ensure administrative staff are compliant with all Trust policy and procedures. The post holder is expected to place patients, relatives, and their careers at the centre of service delivery, providing support and guidance to everyone making contact with the service. The post holder will ensure effective liaison with all internal and external partners and ensure data quality is of the highest standard and ensure targets are met.
Main duties of the job
- Maintaining and Validating the RTT improvement reports
- Managing the health roster for the administrative team, working within Trust guidelines,
- In a timely, efficient, and organised manner, providing sufficient cover to all
- Manage staff's annual leave, sickness absence and time owing in accordance with Trust policy. Develop and implement effective monitoring.
- Effectively manage shorty long-term staff absence ensuring ongoing maintenance of a high-quality administrative service at all times.
- In the resolution of administrative queries and problems. Where such issues cannot be resolved, escalate these appropriately to the Admin Manager in a timely manner.
- Support the Administration Manager in the recruitment and selection in the recruitment and selection in accordance with Trust Policy.
- Support the Administrative Manager in ensuring the service is provided within budget.
- Support CMG management in the investigation and resolution of verbal written complaints within agreed timescales.
- Support the Service/General Manager in management of change processes as required.
- Provide effective leadership and motivation to all administrative staff, creating a positive working environment in which staff are valued and respected.
- Establish and chair regular administrative staff meetings, ensuring staff have a formal route to raise issues and receive Information.
-
Waiting List Managemet
-
Data Quality Reports
Working for our organisation
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
The detailed job description and main responsibilities are included as an attachment to this advert.
Detailed job description and main responsibilities
- Managing the Admin Team
- Sickness absence/Appraisals/Training
- Validation of long wait RRT Reports
- Waiting List Management, ensuring patient receive treatment within the correct timeframe
- Management of urgent referrals and transfer of patients
Please see job description for main responsibilities
Person specification
Education and qualifications
Essential criteria
- Educated to GCSE Math and English C or above
Desirable criteria
- Evidence of PDP
Knowledge and Skills
Essential criteria
- • Administration experience at least 12 months •Use of IT systems and Microsoft office *Experience of dealing with customers/patients
Desirable criteria
- RTT experience
- People management
Communcation Skills
Essential criteria
- Excellent communication skills Ability to demonstrate tact and diplomacy Team player
- Ability to resolve problems autonomously
- Ability to adapt to difficult situations
Analytical and Judgement Skills
Essential criteria
- Evidence of efficient planning and organisational skills and ability to prioritise workload
- Ability to resolve problems autonomously
Planning and organistation Skills
Essential criteria
- Able to act on own initiative and ability to work without close supervision. Able to work under pressure
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Susan Holt
- Job title
- General Manager
- Email address
- [email protected]
- Telephone number
- 07960873971
- Additional information
Fore further information please contact
Ed Kilcawley, Vascular Service Manager on 07966402044
or email- edward.kilcawley@uhl-tr.nhs.uk
Jo Kaur, Cardiothoracic Service Manager on 07773625258
or email - [email protected]
If you have problems applying, contact
- Address
-
Paget house, 2 West street
Leicester
Please select region, state or province
LE1 6XP
- Telephone
- 0116 502 7298
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