Job summary
- Main area
- TIA Clinic Co Ordinator
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon - Fri)
- Job ref
- 358-6212448-ESM
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester Royal Infirmary
- Town
- Leicester
- Salary
- £22,383 pa
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
Clinic Coordinator
NHS AfC: Band 2
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
The post holder will be responsible for ensuring the effective day to day administration and co-ordination of clerical procedures concerning outpatient clinics in line with National Policy and locally agreed guidelines. Specifically, the post holder will ensure that trust targets (RTT) are adhered to and all systems are kept up to date.
Main duties of the job
Do you have good organisational skills?
Do you process excellent communication skills?
Are you looking at joining the NHS?
The TIA admin team at UHL are looking for a full time clinic co-ordinator to work Monday to Friday at Leicester Royal Infirmary.
This is a varied and interesting role with great learning opportunities. You will be responsible for the flow of patients through the outpatients department and the preparation of medical notes, booking and cancelling of appointments. You will also be working very closely with the TIA consultants, registrars and nurse specialists. An excellent starting point for anyone interested in joining the NHS learning the basics and advancing within the trust, clinic co-ordinator skills carry over to a lot of more advanced roles if your goal is to progress.
You must possess excellent communication skills, working with deadlines and accurate keyboard skills are essential qualities that we are looking for.
Please note that this vacancy will close as soon as a sufficient number of applications are received.
If you are interested in this post we advise that you apply for the post as soon as possible.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
To receive and register all referrals on HISS within 24 hours and take responsibility for liaising with Consultants as to the urgency of appointment required.
Be responsible for ensuring patients are put on to the relevant consultant’s / Nurse led waiting list and appropriate letters are sent out in keeping with Trust Policy To book from waiting list and arrange follow-up appointments as required by other hospitals, secretaries and wards
To arrange new appointments on the HISS system in line with individual Consultant guidelines and agreed timescales
To be responsible for the reduction or cancellation of outpatient clinics, liaising with medical staff in accordance with departmental guidelines
To be responsible for the receipt of all investigation results received in the department, collating these and bringing them to the attention of the medical staff in the manner specific by each Consultant
To make up case notes for patients who are new to the university Hospitals of Leicester
To ensure that all relevant case notes, x-rays, test results and other information including data from other hospitals, is available for each patient’s visit
To ensure all case notes and patient records are maintained in good condition
To be responsible for the preparation of case notes for Outpatient Clinics in line with consultant guidelines and departmental procedures
To search and request all missing notes in line with Division guidelines
Ensure accurate and timely process of clinical and administrative correspondence (forms, clinic letters) from the consultants and medical staff teams
Photocopying, filing or any administrative duties as deemed necessary to support the patient journey including booking appointments and preparation of medical records
Job Title:
Date Finalised:
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To provide a reception service to the patients on clinic utilising the HISS system to document their arrival / departure. Record patient clinic outcome at the end of their consultation and book any follow-up appointments and arrange investigations for patients
Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly
To liaise with the nurse in charge of clinic ensuring the patients are kept informed of any delays
To follow-up any investigation results and received within agreed timescales
To be responsible for queries and enquires regarding appointments
To be responsible for transferring clinic case notes on TrackIT at the end of their clinic to appropriate destination
To be aware of any overseas visitors or private patients that are referred and notifying relevant department.
Person specification
Education
Essential criteria
- Educated to GCSE standard English/Maths
Desirable criteria
- Educated to NVQ/Diploma
Expereince
Essential criteria
- Customer Service Experience
Desirable criteria
- Previous NHS experience
Skills
Essential criteria
- Effective Communication Skills
- Ability to act on own initiative
Desirable criteria
- Exposure to complaints
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sumaiya Lambat
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 0116 258 8198
- Additional information
Jenna Aslan
Team leader
0116 258 8198
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