Job summary
- Main area
- Urology
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 358-6435383-CHU
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester General Hospital
- Town
- Leicester
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 08/08/2024 23:59
Employer heading
Waiting List Team Leader, Urology
Band 4
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
We are looking for an enthusiastic individual to join the Urology team as a Team Leader
This role will support the Service Managers with the supervision of waiting list clerical staff daily, undertaking PDR’s and providing training when necessary. To co-ordinate the Team’s workload, making adjustments and reallocating duties to other team members to ensure continuity of service.
The successful candidate will have experience of admin processes within UHL, ideally with experience of HISS, Track It, ERS etc.
Main duties of the job
To provide information on a range of data as required by the in-patient, day case and diagnotics management team and to assist in accurate booking of theatre lists and pre-asessment appointments , ensuring that patients are seen within local and national access targets.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
Detailed job description and main responsibilities
- In conjunction with the Service Manager plan staff rotas to ensure continuity of service taking into account leave cover required.
- To support the Service Manager in the recruitment process.
- To support the Service Manager with the organisation of the booking of all theatre lists by ensuring the appropriate process are being used and clinics fully utilised.
- To ensure that the standards of work for theatre preparation and appointments work are maintained in accordance with Trust and departmental policies and procedures.
- To assist the 18 week and Cancer patient pathway with the aim of identifying blockages and subsequent areas where patient journeys can be streamlined, e.g. bringing patients appointments forward when necessary.
- To ensure next-steps are completed for patients on a Cancer pathway, ensuring that patients are seen within local and national access targets, e.g. arranging outpatient appointments/procedures as required.
- To provide an informative, accurate and courteous telephone enquiry service to health and social professionals.
- Undertake delegated PADR reviews, monitor and recording of absences and leave etc on the appropriate local or Trust system.
- To support the Administration Manager and Service Manager with enquiries and complaints information.
- To monitor the ordering of stationary items through the computerised ordering system and receipting.
- To ensure effective communication and dissemination of information to team by attending regular identified meetings.
- To work with the Administration Manager and Service Manager in the monitoring of performance in line with in-patient / day case performance plans and targets.
Please refer to the job description/person specification for full details on the role.
Person specification
Experience
Essential criteria
- Proven understanding of RTT and Cancer targets
- Experience of using hospital IT systems e.g. HISS, Track-It, ERS
- Strong general IT skills - word processing & spreadsheet skills
Desirable criteria
- Experience of supervising staff
Communication skills
Essential criteria
- Good communication skills
- Experience of dealing with complaints
Analytical and Judgement skills
Essential criteria
- Excellent team player
- Track record of problem-solving skills
- Awareness of Data Quality reports
Planning & Organisation
Essential criteria
- Able to organise and prioritise their workload
- Able to use own intiative
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicola bakewell
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 0116 258 4786
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