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Job summary

Main area
Radiology
Grade
3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
357-PR-875-24
Employer
United Lincolnshire Hospitals NHS Trust
Employer type
NHS
Site
Pilgrim hospital
Town
Boston
Salary
£24,071 - £25,674 per annum
Salary period
Yearly
Closing
29/09/2024 23:59

Employer heading

United Lincolnshire Hospitals NHS Trust logo

Team Leader - Radiology Appointments

3

We recognise that outstanding care can only be delivered through our people.  We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our values guide everything we do. They are:

  • Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
  • Safety – Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
  • Excellence – Striving to be the best that we can be. Innovating and learning from others.
  • Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
  • Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.

If you believe in them too, then you are ready to join the ULHT team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.

Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

So, what is in it for you?

  • Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

  • Part-time - less than 37.5 hours per week.
  • Off-site/remote working - working from home or other sites for part or all the week.
  • Compressed hours – usually full-time hours but over fewer days or shifts.
  • Staggered hours – having different start and finish times.
  • Set shift patterns – to allow for predictability
  • NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
  • Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
  • Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there is more.

  • Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
  • Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
  • Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
  •  Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
  •  Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.

Job overview

Applications are invited from enthusiastic and motivated people to join the Radiology administration team to provide clerical and administrative support in Radiology.

About the Department…

We are looking to recruit a Team leader to join our administrative teams within Radiology. Working within our busy environment you will be responsible for assisting in the provision of an effective, efficient and professional Radiology service along with the scheduling of the daily workload for the Radiology Department based on an understanding of booking protocols and relevant legislations.

Main duties of the job

About the Role…

To provide a patient focused booking service.
To assist the Business Support Manager in the provision of booking radiology appointments to ensure both national and local targets and protocols are met, and data captured is relevant, timely and accurate.
To assist in supervising staff on a daily basis, ensuring staff training and development needs are met and staff adhere to the Trusts required behaviours and policies.

What we’re looking for…..

Applicants should have at least 2 GCSEs (or equivalent) Grade C or above including Maths and English or an NVQ2 in the relevant subjects (or equivalent) e.g. customer care or administration. Knowledge and experience of NHS targets is essential as is the ability to work to tight deadlines. The successful candidate will be able to work as an individual and as part of a team having the ability to be flexible, being able to prioritise and organise work in order to meet tight deadlines whilst being able to adapt to the changing needs of the service. It is essential to be able to demonstrate excellent oral and written communication skills, together with accuracy and attention to detail whilst maintaining confidentiality at all times. Good data entry/keyboard skills are desirable together with a basic understanding of medical terminology. ECDL or CLAIT (or equivalent qualification) is also desirable.

We will give you;

The chance to make a difference to people in our local communities

Career development opportunities

Working for our organisation

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated

Detailed job description and main responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!

Person specification

Specific Requirements

Essential criteria
  • Supervisory Qualification or relevant experience
  • Minimum of 5 GCSE or equivalent
  • Minimum of 3 years secretarial or clerical experience
  • Previous experience of managing staff
  • Ability to pay close attention to details

Knowledge, Skills & Aptitudes

Essential criteria
  • Excellent customer care skills
  • Good Time management skills and the ability to prioritise workload to adhere to strict deadlines
  • Good communication skills, both written and verbal
  • Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands
  • Ability to motivate others and facilitate new ways of working
  • Good organisation skills with the ability to work to a consistently high standard both individually and as part of a team
  • Ability to deal effectively with difficult situations
  • Ability to work unsupervised and take responsibility for own actions
Desirable criteria
  • Data analysis and presentation skills

Previous Experience

Essential criteria
  • Minimum of 3 years secretarial or clerical experience
  • Experience of working with general public in a customer facing capacity
Desirable criteria
  • Knowledge or experience of NHS working

Qualifications

Essential criteria
  • Supervisory Qualification or relevant experience
  • Good standard of education with at least 5 GCSE’s (grade C or above) or equivalent, including English and Maths or NVQ2 (or equivalent) in relative subject
  • Computer literate with working knowledge of Microsoft Excel and Word
Desirable criteria
  • 1st line Management Qualification
  • Basic Knowledge of Medical Terminology

Person specification

Qualifications

Essential criteria
  • Minimum of 5 GCSE or equivalent (grade 4 or higher)
  • Relevant IT skills
  • Supervisory Qualification or experience
Desirable criteria
  • 1st line Management Qualification

Previous Experience

Essential criteria
  • Managing Staff
  • Microsoft Office and Access Database
  • Minimum of 3 years clerical experience
  • Knowledge of RIS/PACS (or the willingness to undertake minimum 9months training)
Desirable criteria
  • Knowledge of medical terminology
  • Previous NHS experience
  • Knowledge of PAS

Evidence of Particular knowledge, skills and aptitudes

Essential criteria
  • Excellent IT skills
  • Ability to prioritise and work flexibly under pressure
  • Excellent communication and interpersonal skills
  • Influencing skills
  • Attention to detail
  • Ability to motivate other’s and facilitate new ways of working
  • Team Leader
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Desirable criteria
  • Data analysis and presentation skills

Specific Requirements

Essential criteria
  • Ability to work under pressure and as part of a team.
  • Punctual and of smart appearance
Desirable criteria
  • Flexible approach to working hours

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthBronze Trailblazer by Race Equality MattersHappy to Talk Flexible WorkingOne Workforce Lincolnshire ICS

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa McAdam
Job title
Support Manager
Email address
[email protected]
Telephone number
07907 864057
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