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Job summary

Main area
Receptionist/Administrator
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 30 hours per week
Job ref
357-PR-465-24
Employer
United Lincolnshire Hospitals NHS Trust
Employer type
NHS
Site
Pilgrim Hospital
Town
Boston
Salary
Dependant on experience
Closing
07/07/2024 23:59

Employer heading

United Lincolnshire Hospitals NHS Trust logo

Occupational Health Receptionist - Band 2

NHS AfC: Band 2

We recognise that outstanding care can only be delivered through our people.  We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our values guide everything we do. They are:

  • Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
  • Safety – Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
  • Excellence – Striving to be the best that we can be. Innovating and learning from others.
  • Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
  • Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.

If you believe in them too, then you are ready to join the ULHT team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.

Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

So, what is in it for you?

  • Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

  • Part-time - less than 37.5 hours per week.
  • Off-site/remote working - working from home or other sites for part or all the week.
  • Compressed hours – usually full-time hours but over fewer days or shifts.
  • Staggered hours – having different start and finish times.
  • Set shift patterns – to allow for predictability
  • NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
  • Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
  • Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there is more.

  • Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
  • Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
  • Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
  •  Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
  •  Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.

Job overview

The post holder will provide a comprehensive reception, administration and clerical support to the Occupational Health & Wellbeing Service adhering to OH processes and procedures.

Main duties of the job

  • To provide confidential and a comprehensive OH Reception 
  • Greeting patients who access OH service and checking personal information prior to their appointment
  • Ability to deal with internal mail / emails efficiently
  • Have excellent organisational skills
  • Ordering of clinical and non-clinical equipment
  • Data entry
  • Occasionally may be required to take minutes of OH Staff meetings

Working for our organisation

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated

Detailed job description and main responsibilities

  • To display an unbiased positive attitude towards all staff and visitors who use and contact the department
  • Ensure all electronic records are maintained and updated, protected from the public eye and record sensitive and complex data correctly.
  • Exchange information with patients, relatives and staff on a variety of departmental matters and procedures.
  • Demonstrate confidentiality at all times.
  • Assisting service and external contracts to comply with the staff health procedures for recruitment, sickness absence and health surveillance

Person specification

Qualifications

Essential criteria
  • GCSE Maths or equivalent
  • GCSE English Language or equivalent
  • IT Skills
Desirable criteria
  • ECDL computing qualification or equivalent
  • Knowledge of OH Administrative procedures and practices
  • RSA Level 1 typing skills or equivalent
  • Relevant experience working within NHS Environment

Previous Experience

Essential criteria
  • Working in a customer facing environment
  • Excellent customer service skills
  • Excellent attention to detail
  • Experience of undertaking a range of administrative duties to include: Diary Management Typing Correspondence
  • Establishing new systems and office procedures (manual and electronic)
  • Familiar with NHS ESR system
  • Ability to prioritise own workload
  • Experience of patient administration
Desirable criteria
  • Reception experience or recent OH experience
  • Experience working with spreadsheets and databases

Specific Requirements

Essential criteria
  • Ability to work on own initiative and as part of a team
  • Ability and willingness to travel to other sites if needed
  • Co-operative, flexible, enthusiastic, approachable and friendly
  • Ability to work under pressure
  • Demonstrates a commitment to team working
  • Ability to work to tight deadlines and cope with several tasks at once
  • Enthusiastic and motivated with a flexible approach to work
Desirable criteria
  • Good attention to detail
  • Interest in Occupational Health
  • A can do attitude
  • Ability to demonstrate a willingness to change as the role evolves

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthBronze Trailblazer by Race Equality MattersHappy to Talk Flexible WorkingOne Workforce Lincolnshire ICS

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Karen Preston
Job title
Business Manager OH & WBS
Email address
[email protected]
Telephone number
01522 573597
Additional information

Joanne Gisby - OH Snr Administrator [email protected]

Marie Harpham - OH Snr Administrator [email protected]

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