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Job overview

A 37.5 hour full time post has arisen for a Ward Clerk/Receptionist working in the team at Goole Hospital. 

The post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. This customer-facing role will be instrumental to the efficient running of the ward and outpatient areas across the Trust.

Post holders will be required to assist patients and visitors using a variety of communication methods.

The post holder will be responsible for attending and outcoming outpatient attendances, and admitting and discharging patients in a ward setting in a timely manner, ensuring any relevant post admission information is sent to the relevant person(s).

It is vital that patients are appropriately tracked through the process to ensure they receive care at the appropriate times, therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient manner.

The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.

Main duties of the job

Working as part of a team, the post holder will offer support to ensure patients are afforded a professional and caring service within the necessary clinical timescales.

The post holder will be responsible for attending/outcoming outpatient attendances, admitting, transferring and discharging ward patients, on the Trust’s electronic system, ensuring patient demographic details are checked and updated accordingly.

To liaise with clinical teams to ensure all appropriate documentation within the patients’ pathway is completed timely, to ensure investigation appointment requests are received at the appropriate department and patients’ Health Record folders are requested timely.

Working for our organisation

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Should we receive a high volume of applications the advert may be closed earlier than stated.