Job summary
- Main area
- Customer Service/Administration
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 818-OBS080
- Employer
- Lincolnshire Community Health Services NHS Trust
- Employer type
- NHS
- Site
- Beech House
- Town
- Lincoln
- Salary
- £46,148 - £52,809 per annum, pro rata
- Salary period
- Yearly
- Closing
- 01/09/2024 23:59
Employer heading
Service Manager
Band 7
LCHS Way
We Listen, We Care, We Act, We Improve
We listen: we engage with everyone we work with, we are united, we are always positive
We care: everyone is valued, respected and developed, knowledge and skills are nurtured, success is celebrated
We act: clear goals and right resources, freedom coupled with accountabilty, emphasis on simplicity
We improve: we are creative, resourceful and innovative, integrated and collaboration is the way forward, we're always striving to do better
....Fit for now, fit for the future.
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Job overview
An exciting opportunity has arisen within LCHS, supporting the line management of the Operations Service Centre who work 24/7 across 365 days per week and the Patient Administration Services who work geographically across Lincolnshire supporting our patients and clinical teams. This role will also be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.
This is a real opportunity for a strong people and process manager to make a difference to the heart of the organisation and support the Clinical directorates to deliver outstanding patient care.
We are looking to attract a flexible, organised and improvement focussed individual.
The role holder will demonstrate strong leadership skills and be responsible for the delivery of first class patient services and organisation priorities, not only enabling clinicians to focus on providing great care, close to home but also ensuring processes are streamlined, safe and effective.
The role is expected to be based at Beech House in Lincoln, however travel as business needs dictate will be required so a full driving license is required.
Main duties of the job
Operational Business Services is a dynamic team committed to delivering the highest standard of customer and administrative services which you will support by providing day to day effective and efficient leadership:
You will be responsible for ensuring the staff within the Ops Centre and Patient Admin Services deliver a proactive and outstanding customer service across the organisation. This role is also responsible for identifying and setting performance levels for the team, leading process review and engaging with all key stakeholders across all levels and both internally and externally.
You must hold a relevant degree or the ability to demonstrate relevant work experience, in addition to evidence of relevant and continuing professional development (CPD).
NHS management experience and evidence of working in a busy customer service environment is essential, alongside the ability to build high performing teams, and work at high levels with managerial colleagues in other organisations and services.
Working for our organisation
We are Lincolnshire Community Health Services NHS Trust (LCHS), the primary community healthcare provider in Lincolnshire delivering community-based services aimed at supporting people to manage their own health closer to home an reducing the need for people to go into acute hospitals. We are rated ‘Outstanding’ by the Care Quality Commission and are playing an integral part in shaping future health service provision countywide alongside partner health and social care organizations.
Our team is experienced, friendly and enthusiastic about their work and we ask that our leaders strive to lead with compassion and drive a service that is caring and responsive.
The Trust is committed to supporting staff by offering an extensive health and wellbeing package as well as many staff network groups.
Detailed job description and main responsibilities
Please see the attached job description and person specification for further information regarding specific details for the job and the main responsibilities.
Person specification
Shortlisting
Essential criteria
- Masters Degree or equivalent experience
- Experience of Leading multiple staff/ large teams
- Experience of Service Improvements/Continuous Improvement
- Experience of manging and demonstration of achievement of KPI
- Experience of engagement with relevant stakeholders/networking
- Excellent leadership skills including motivation, empathy, negotiation and compassion
Desirable criteria
- Experience of NHS
- Experience of managing urgent, emergency or planned care processes
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amy Hall
- Job title
- Head of Operational Business Services
- Email address
- [email protected]
- Telephone number
- 07583 015648
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