Crynodeb o'r swydd
Teitl cyflogwr
Medical Secretary
Band 4
Trosolwg o'r swydd
We have an exciting opportunity to join our Lincoln Locality Team as Medical Secretary. You would be responsible for undertaking a wide range of secretarial and administration duties to provide support to the locality medical team. To provide efficient and effective medical secretarial support to Consultants and Junior Medical Staff and assist in the organisation of the Consultant’s workload. The post holder will be expected to act on their own initiative and provide cross cover/support for other secretaries as necessary to facilitate effective service function.
For further information please contact Kim Taylor, Team Manager - [email protected]
Prif ddyletswyddau'r swydd
To provide efficient and effective medical secretarial support to Consultants and Junior Medical Staff and assist in the organisation of the Consultant’s workload.
The post holder plays a central role within the provision of services and is required to exercise initiative, independent judgement and decision making within situations arising from the duties described in the job description to ensure an effective high-quality service.
Gweithio i'n sefydliad
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
To produce accurate, high quality medical correspondence, often of a distressing and emotional nature, including letters, Mental Health Act reports, memoranda and other documents, many of which are non-routine, as required using audio/copying typing and word processing systems.
To develop and create reports using computer software.
Use own initiative to organise, prioritise and co-ordinator workload ensuring that deadlines are met.
There is often a need for prolonged concentration when producing reports etc, to meet deadlines. Work is often interrupted and can be unpredictable due to the nature of the client group.
Handle incoming and outgoing telephone calls to the consultant in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.
Record accurate messages and follow them up appropriately.
To deal face to face with clients seeking further help/information and to be aware of the needs of service users and deal in an appropriate manner with the users who are occasionally hostile, abusive and aggressive.
Deal with queries raised by patients, relatives, GP’s or other healthcare professionals internally and externally to the hospital. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments, where there are barriers to understanding due to the nature of the client group.
To maintain diaries, electronic and paper, to both maximise and ensure most effective user of consultants and junior team member’s times. Arrange appointments and meetings. Ability to deal with short notice planning and last minute changes.
Receiving, prioritising and organising appropriate action/distribution of incoming and outgoing mail (including e-mail).
Maintain all case notes to provide a full and accurate record of the patient’s clinical progress. Have in place an efficient case note tracking system.
Filing reports, clinic/discharge letters, patients’ correspondence ensuring correct action undertaken where appropriate.
To arrange outpatient appointments where required ensuring all referrals are appropriately actioned within the Trusts Outpatient and Waiting List Policies.
Record discharge data in accordance with Trust’s Policy. Provide clinical coders with diagnostic information from the discharge summary. To ensure that outpatient appointment is arranged when a patient is discharged from the wards.
Supervise Clerical Assistant’s work when pertinent to the post-holders’ Consultant (if applicable to the Team Structure).
Use of Clinical Systems as regards functions that have been assigned to the post.
Photocopying, fax and shred as required.
Recognise the importance of maintaining strict confidentiality in respect of information regarding patients and adhere to the Data Protection Act.
Advise and assist junior medical staff within the Consultant’s team to enable them to settle into their posts smoothly.
Clinical Audit – provide and assist in the provision of medical audit data.
Be aware of security systems provided on site for workers.
Introduce and implement new policies in relation to the smooth running of the medical secretarial department and the consultants’ team.
To comply with Health and Safety Policies, reporting all accidents and incidents to the appropriate manager.
Participate in the supervision and appraisal process as necessary.
You may occasionally be asked to undertake such other duties that are deemed necessary in order to support business continuity within the Trust. This will only include tasks where you are appropriately trained.
Manyleb y person
Experience
Meini prawf hanfodol
- Ability to take and produce formal minutes of a variety of meetings in both face to face settings and remotely
- Substantial experience in senior PA role and working with senior level staff including experience of using audio/copying typing.
- Experience of coordinating and delegating work and reviewing peoples’ performance.
Meini prawf dymunol
- Experience of people with mental health problems
- Experience of working as part of a team in a busy office
- Diary Management including electronic diary management
- Previous experience in a medical or NHS setting
- Customer Care CPA Overview.
- Knowledge of Mental Health Act
Qualifications
Meini prawf hanfodol
- GCSE or equivalent in English Grade A-C or 9-4 or level 2 Literacy.
- RSA III Typing and Audio or equivalent
- ECDL or equivalent
- NVQ 4 Business Administration or equivalent
Meini prawf dymunol
- AMSPAR
- Medical Terminology Certificate or experience
- Diploma in Medical Secretarial Studies.
- Shorthand skills.
Skills
Meini prawf hanfodol
- Excellent organisational skills
- Ability to accept and manage change
- Must be reliable and to work under pressure and deadlines under own initiative
- Good time management skills and able to prioritise workload
- Approachable, adaptable and flexible
- Customer focused and self-motivated
- Good communication skills ensuring that service users, staff and carers are treated in a polite and efficient manner, using tact and confidentiality at all times.
Meini prawf dymunol
- Experience in a wide range of IT systems including Microsoft Teams and Rio
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Kim Taylor
- Teitl y swydd
- Team Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01522 421757
Rhestr swyddi gyda Lincolnshire Partnership NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector