Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 10 months
- Hours
- Full time
- Part time
- Job ref
- 357-LN-237-24-A
- Employer
- United Lincolnshire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Lincoln
- Town
- Lincoln
- Salary
- £22,383 per annum (pro rata for Part time)
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
![United Lincolnshire Hospitals NHS Trust logo](https://static.trac.jobs/employer-logos/438.png)
Temporary Staffing Administrator Band 2
NHS AfC: Band 2
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
- Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
- Safety – Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
- Excellence – Striving to be the best that we can be. Innovating and learning from others.
- Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
- Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULHT team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
So, what is in it for you?
- Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours – usually full-time hours but over fewer days or shifts.
- Staggered hours – having different start and finish times.
- Set shift patterns – to allow for predictability
- NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
- Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
- Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
In addition, there is more.
- Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
- Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
- Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
- Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
- Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Job overview
To be the first point of contact for the Bank office helpdesk, to receive telephone calls and respond to e-mail requests. To ensure the Helpdesk is fully functional and staffed during opening hours – 08:00 – 20:00 Monday to Sunday (including All Bank Holidays)
To identify system or user issues and provide a resolution. To record and monitor all helpdesk calls.
To provide an efficient, cost effective and co-ordinated solution to temporary staffing requirements for all (non-Medical) groups of staff employed by United Lincolnshire Hospitals NHS Trust.
Main duties of the job
To place staff of all grades and professional groups to cover staffing shortfalls, across the Trust via the computerised Allocate BankStaff Management System. |
To liaise with Wards/Departments Matrons/ Site Duty Managers and Head of Nursing & Departments to advise of booked staff and outstanding shift status. |
To process Temporary Staffing time sheets, where not processed electronically by individual areas. |
To take and process phone and email requests for temporary staff from wards and departments. |
To work within NHS guidelines and Temporary Staffing standards and procedures. |
To monitor and take corrective action relating to hours worked and Working Time Regulations for both Temporary Staffing only and Multi Post Holders. |
To advise Temporary Staffing Team Leader of any complaints received from Ward Sisters/Charge Nurses/Departmental Managers concerning the conduct of members of temporary staff |
Ensure accurate data entry and maintenance of filing systems |
Working for our organisation
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Detailed job description and main responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person specification
Qualifications
Essential criteria
- Good Level of general education - GCSEs at C or above or equivalent to include Maths and English
- Proficient in the use of a variety of software packages and internet applications
Desirable criteria
- Administration related qualification, NVQ level 2 or equivalent.
Previous experience
Essential criteria
- Experience of working in a busy and demanding office environment.
- Experience of working in customer related environment and be competent in resolving issues and problems
- Experience in working in an environment with exposure to confidential information
Desirable criteria
- Experience of working in the NHS and an understanding of Nursing/AHP & A&C grades.
- An understanding of the healthroster applications, its functions and requirements.
Evidence of Particular: - Knowledge - Skills - Aptitudes
Essential criteria
- Working knowledge in the use a variety of software packages incl. MS Access; MS Excel and MS Word
- Excellent interpersonal and communication skills.
- Ability to interact, empathise with and support staff at all levels both within and out with the organisation.
- Deal with people effectively, efficiently and with dignity & respect.
- Able to work within and converse with a multi – professional team.
Desirable criteria
- Literacy or equivalent.
- Ability to present complex information to a variety of audiences, verbally and in written reports.
- Proven analysis and data interpretation skills.
- Experience and demonstrable ability to converse with clinical & managerial staff, confident in the use of electronic rostering systems.
Specific Requirements
Essential criteria
- Willingness to work flexibly in response to the demands of the service – some evening and weekend work will be required.
- Committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
- Contribute to a positive working environment ensuring commitment to equality and diversity.
- Ability to meet the travel requirements of the post including working across Trust Sites if required
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Cathy Carter
- Job title
- Resource & Staffing Solutions lead
- Email address
- [email protected]
- Telephone number
- 01522 307353
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