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Job summary

Main area
Emergency Medicine
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
357-LN-417-24
Employer
United Lincolnshire Hospitals NHS Trust
Employer type
NHS
Site
Lincoln
Town
Lincoln
Salary
£28,407 - £34,581 Per annum
Salary period
Yearly
Closing
04/07/2024 23:59

Employer heading

United Lincolnshire Hospitals NHS Trust logo

Support Manager - Urgent and Emergency Care - Band 5

NHS AfC: Band 5

We recognise that outstanding care can only be delivered through our people.  We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our values guide everything we do. They are:

  • Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
  • Safety – Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
  • Excellence – Striving to be the best that we can be. Innovating and learning from others.
  • Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
  • Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.

If you believe in them too, then you are ready to join the ULHT team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.

Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

So, what is in it for you?

  • Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

  • Part-time - less than 37.5 hours per week.
  • Off-site/remote working - working from home or other sites for part or all the week.
  • Compressed hours – usually full-time hours but over fewer days or shifts.
  • Staggered hours – having different start and finish times.
  • Set shift patterns – to allow for predictability
  • NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
  • Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
  • Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there is more.

  • Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
  • Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
  • Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
  •  Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
  •  Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.

Job overview

An exciting opportunity has arisen for a substantive appointment as a Support Manager for Urgent and Emergency Care within the Emergency Department at United Lincolnshire Hospital NHS Trust .   Applications are invited from dynamic, enthusiastic and forward thinking individuals who are looking to showcase their potential.

You will be working as part of a team responsible for managing performance within the Emergency Department and helping to deliver safe and effective services at Lincoln County Hospital.

Main duties of the job

We are looking for someone with experience in line management with excellent clerical skills,  experience with Excel spreadsheets and a team player with a flexible approach to working. You should have the ability to communicate effectively and have the ability to manage a demanding workload. Making decisions under pressure is essential, as is the ability to motivate staff and respond to unexpected changes.

Working for our organisation

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated

Detailed job description and main responsibilities

Have a look at the job description, and if you like what you see, then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person specification

Qualifcations

Essential criteria
  • Managerial qualification or similar experience
  • GCSE (or equivalent) English, Mathematics grades A-C
Desirable criteria
  • ECDL qualification

Experience

Essential criteria
  • Significant administrative experience
  • Experience of working in a supervisory capacity
  • Proven experience and success of change management
  • Understands the acute trust environment and the obstacles in achieving Trust priorities.
Desirable criteria
  • Experience in ED or acute medicine
  • Previous experience of managing rotas and medical staffing

Knowledge, skills and aptitudes

Essential criteria
  • Comprehensive MS Office skills including Excel experience
  • Excellent communication skills, both verbal and written and able to demonstrate good listening skills
  • Excellent organisational and problem solving skills
  • Proven ability in supervision of staff
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
  • Flexibility and ability to initiate and co-ordinate change to working practices
  • Influence and persuasion skills in order to deal with staff at all levels (including senior medical staff)
  • Demonstrate experience of Urgent & Emergency Care targets
  • Enthusiastic, highly motivated and committed to a developing service
  • Proven ability to work as part of a team and has the ability to empower team members and leads by example.
  • Ability to engage with internal and external stakeholders, including clinical workforce.
  • Demonstrates confidence when providing advice and support to managers and staff.
  • Awareness and Knowledge of the dignity in care agenda.
Desirable criteria
  • Familiarity with medical terminology
  • Knowledge of computer systems utilised in the Trust. E.g. Medway, Web V etc.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthBronze Trailblazer by Race Equality MattersHappy to Talk Flexible WorkingOne Workforce Lincolnshire ICS

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Vikki Smith
Job title
Operational Service Manager
Email address
[email protected]
Telephone number
01522 309272
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