Job summary
Employer heading
Outpatients Senior Administration Assistant - Band 3
NHS AfC: Band 3
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
- Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
- Safety – Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
- Excellence – Striving to be the best that we can be. Innovating and learning from others.
- Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
- Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULTH team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
So, what is in it for you?
- Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours – usually full-time hours but over fewer days or shifts.
- Staggered hours – having different start and finish times.
- Set shift patterns – to allow for predictability
- NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
- Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
- Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
In addition, there is more.
- Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
- Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
- Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
- Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
- Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Job overview
Previous applicants need not apply.
Are you looking to progress your career as a Senior Administration Assistant looking for a new challenge in healthcare?
Are you organised, dedicated and passionate about supporting patient care?
If the answers are yes, join our team of highly motivated Booking and Reception teams at United Lincolnshire Hospitals NHS Trust and make a real difference to the community!
Location: Lincoln County Hospital
Hours: Full time, permanent
Working pattern: Monday to Friday 8.30am – 17:00pm
Salary: Band 3 £24,071 - £25,674 per annum depending on experience
Main duties of the job
Key responsibilities
Provide high-quality administrative support to the Outpatients Department, ensuring smooth day-to-day operations.
Coordinate appointments, booking both new and follow up appointments ensuring national and local targets are always adhered to.
Act as the first point of contact for patients both face to face and by telephone, offering excellent customer service.
Liaise effectively with GP’s and other health care professionals both internally and externally.
What we’re looking for
GCSE’s grade C and above in Maths and English or equivalent
Previous experience of working in a customer care environment or experience of working in an office environment.
Previous experience of using Microsoft Office including Excel and Outlook
Excellent communication and interpersonal skills.
Ability to work effectively within a large team or individually
Ability to prioritise and organise own workload
Ability to work effectively under pressure and meet tight deadlines
Outpatients are fully supportive of self-development within the team and would be happy to support development opportunities including
The Level 3 Evolve Programme
Level 2 Customer Service Practitioner
The NHS offers one of the most competitive benefits packages which includes a generous annual leave entitlement, a comprehensive pension scheme, exclusive NHS discounts, free health and wellbeing support services, just to name a few.
Working for our organisation
Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Detailed job description and main responsibilities
What should you do next?
Take a look at the attached job description and if you like what you see then apply today! Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a fabulous organisation.
Person specification
Qualifications
Essential criteria
- GCSE’s Grade C and above in Maths and English or equivalent
- Experience and training to Vocational Level 3 or equivalent
Desirable criteria
- CLAIT, ECDL or equivalent experience acquired through patient administration
- European Computer driving Licence
- Basic knowledge of Medical Terminology
Previous Experience
Essential criteria
- Experience of working in a customer care environment OR
- Experience of working in an office environment
- Experience of using Microsoft Office- to include Excel and Outlook
Desirable criteria
- Experience of working in a reception area
- Knowledge or experience of NHS working
Skills
Essential criteria
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
- Ability to prioritise and organise own workload
- Ability to work on own initiative
- Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Attention to detail and accuracy
Desirable criteria
- Awareness of National and Local Targets including cancer targets
- Knowledge of hospital and clinical information systems including CareFlow
Specific Requirements
Essential criteria
- Ability to work effectively within a large team or individually
- Ability to cope with sometimes distressing/emotional situations
- Ability to maintain confidentiality
- Ability and willingness to work flexibly
- Ability to work effectively under pressure and meet tight deadlines
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanne Holland
- Job title
- Outpatients Support Manager
- Email address
- [email protected]
- Additional information
To discuss the post further please contact:
Miss Stevie Jo Williams Outpatient Appointment Services Support Manager
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