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Job summary

Main area
Digital Delivery Engineer
Grade
NHS AfC: Band 5
Contract
Permanent: 3 x posts, one for each main site
Hours
Full time - 37.5 hours per week (Will be required to be oncall rota)
Job ref
357-LN-464-24
Employer
United Lincolnshire Hospitals NHS Trust
Employer type
NHS
Site
Lincoln County Hospital, Pilgrim Hospital, Grantham & District Hospital
Town
Lincoln, Boston and Grantham
Salary
£28,407 - £34,581 Will get on call uplift when experienced enough
Salary period
Yearly
Closing
26/07/2024 23:59

Employer heading

United Lincolnshire Hospitals NHS Trust logo

Service Delivery Engineer- Band 5

NHS AfC: Band 5

We recognise that outstanding care can only be delivered through our people.  We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our values guide everything we do. They are:

  • Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
  • Safety – Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
  • Excellence – Striving to be the best that we can be. Innovating and learning from others.
  • Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
  • Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.

If you believe in them too, then you are ready to join the ULHT team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.

Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

So, what is in it for you?

  • Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

  • Part-time - less than 37.5 hours per week.
  • Off-site/remote working - working from home or other sites for part or all the week.
  • Compressed hours – usually full-time hours but over fewer days or shifts.
  • Staggered hours – having different start and finish times.
  • Set shift patterns – to allow for predictability
  • NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
  • Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
  • Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there is more.

  • Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
  • Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
  • Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
  •  Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
  •  Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.

Job overview

3 Positions available. One at each ULHT site (Lincoln County Hospital, Pilgrim Hospital and Grantham & District Hospital) 

The Service Delivery Engineer provides technical 2nd Level support, as part of the 2nd line team, to:

  • National, trust and departmental projects.
  • Supported internal and external ICT systems
  • Supported telephony and telecommunications systems
  • Support to satellite sites

As part of the ICT Emergency on-call rota, the Service Delivery Engineer provides out-of-hours emergency ICT cover for systems and services covered by on-call and is the point of contact for other teams as and when required for further assistance.

The Service Delivery Engineer is a customer-facing role and it is expected that anyone who holds this position will conduct themselves in a professional manner as described and defined in the ULHT Staff Charter.

 

Main duties of the job

Provide 1st, 2nd and managed 3rd level technical support to Trust system users and to external users of systems provided and/or supported by the ICT Department. This will include liaising with 3rd party support providers and suppliers and other ICT and internal Trust and NHS departments, with regular travel to satellite sites

Working for our organisation

 

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated

Detailed job description and main responsibilities

Ensure ICT and system records, including the Asset registers and user databases, are maintained accurately and kept up to date.

To record and update all support requests using the trust ICT Support systems, promptly, updating customers with progress where required. Troubleshooting issues and evaluating requests thoroughly and resolving or escalating as appropriate.

To ensure equipment provided by the ICT department is fit for purpose and suggest/provide upgrades and replacements where the appropriate process and need warrants it, ensuring any appropriate recharge or procurement processes are followed To decommission all redundant equipment fully and in line with decommissioning and data sanitisation policies, standard operating procedures (SOPs).

To ensure that all health and safety requirements are met and provisions observed, raising appropriate incidents and/or taking remedial action where potential risks and issues are identified.

Provide initial training and instruction to new users and/or for new equipment where supported by ICT. Create or update documentation describing the setup and support of systems and services.

To provide technical support to approved national, trust and departmental projects including product and equipment evaluation and testing, configuration and deployment in line with project and programme timescales and deadlines. This may also include authoring documentation and designing process flows for configuration and deployment.

Ensure data protection and cybersecurity policies and guidelines are adhered to in all areas of personal work and across the scope of this post; reporting breaches or suspected breaches through correct channels and providing advice where appropriate.

Other duties commensurate with the role, responsibility and grade as discussed and directed by the line manager and with appropriate training.

To actively pursue Continual Professional Development making effective use of all training provisions from internal programmes to regional and national providers. To ensure mandatory training requirements are adhered to and compliance is maintained.

Be ready and able to travel to all sites for regular and emergency support functions, with use of Trust vehicles.

Person specification

Qualifications

Essential criteria
  • Degree level qualification in an ICT related subject or equivalent experience
  • Equivalent qualifications or professional experience may be also be accepted.
  • Evidence of recent, relevant and ongoing personal and professional development
Desirable criteria
  • Evidence of personal training and development beyond academic requirements
  • Work experience in an IT or healthcare environment

Previous Experience

Essential criteria
  • Experience of providing ICT Technical support for hardware, software and network environments
Desirable criteria
  • Experience of providing ICT support for a telecoms or network environment and/or for servers
  • Previous experience of working in the NHS

Evidence of Particular; Knowledge, Skills and Aptitudes

Essential criteria
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Desirable criteria
  • Knowledge and experience of IP telephony systems and solutions Knowledge and experience of managing and maintaining database solutions e.g. SQL server Knowledge and experience of software deployment and update systems e.g. SCCM Knowledge and experience of configuring and maintaining DHCP and DNS systems

Specific Requirements

Essential criteria
  • Confident, self-motivated and enthusiastic Methodical approach to work, logical and numerate Ability to work under pressure and prioritise work Flexible approach to work outside normal office hours, when and if the need arises.
  • Ability to travel across sites/country daily
Desirable criteria
  • Able to demonstrate previous experience in a customer based organisation

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthBronze Trailblazer by Race Equality MattersHappy to Talk Flexible WorkingOne Workforce Lincolnshire ICS

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
John Hawes
Job title
Digital Delivery, 2nd Line Team Leader
Email address
[email protected]
Additional information

Ensure ICT and system records, including the Asset registers and user databases, are maintained accurately and kept up to date.

To record and update all support requests using the trust ICT Support systems, promptly, updating customers with progress where required. Troubleshooting issues and evaluating requests thoroughly and resolving or escalating as appropriate.

To ensure equipment provided by the ICT department is fit for purpose and suggest/provide upgrades and replacements where the appropriate process and need warrants it, ensuring any appropriate recharge or procurement processes are followed To decommission all redundant equipment fully and in line with decommissioning and data sanitisation policies, standard operating procedures (SOPs).

To ensure that all health and safety requirements are met and provisions observed, raising appropriate incidents and/or taking remedial action where potential risks and issues are identified.

Provide initial training and instruction to new users and/or for new equipment where supported by ICT. Create or update documentation describing the setup and support of systems and services.

To provide technical support to approved national, trust and departmental projects including product and equipment evaluation and testing, configuration and deployment in line with project and programme timescales and deadlines. This may also include authoring documentation and designing process flows for configuration and deployment.

Ensure data protection and cybersecurity policies and guidelines are adhered to in all areas of personal work and across the scope of this post; reporting breaches or suspected breaches through correct channels and providing advice where appropriate.

Other duties commensurate with the role, responsibility and grade as discussed and directed by the line manager and with appropriate training.

To actively pursue Continual Professional Development making effective use of all training provisions from internal programmes to regional and national providers. To ensure mandatory training requirements are adhered to and compliance is maintained.

Be ready and able to travel to all sites for regular and emergency support functions, with use of Trust vehicles.

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