Job summary
- Main area
- Switchboard
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 16.87 hours per week (9 shifts over 4 weeks)
- Job ref
- 208-7B2321-24-1
- Employer
- Northern Lincolnshire & Goole NHS Foundation Trust
- Employer type
- NHS
- Site
- Scunthorpe General Hospital
- Town
- Scunthorpe
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Switchboard Telephonist
Band 2
Job overview
We are currently looking for an enthusiastic individual to join the Trust's Scunthorpe Switchboard team.
The post holder will be responsible for handling all telephone calls through a busy switchboard as part of a team of patient-focused Telephonists within the Trust, ensuring the service supplied by the switchboard is provided to an acceptable standard. Enquires will come from the general public and all levels of staff. The post holder will handle emergency calls and alarm systems. The post holder must have excellent communication and interpersonal skills, be able to multi-task under pressure and have a basic comprehension of IT. The post requires the ability to concentrate for long periods of time and the flexibility to work at short notice for the need of the service.
If you would like an informal chat and the opportunity to observe the switchboard in a live environment, pop along to our Open Day:
Switchboard C Level, Scunthorpe General Hospital
27th November - 10:00-15:00
Main duties of the job
We are looking for someone who has got excellent communication skills and a passion for helping people to join the Trust’s Switchboard Team. This role is responsible for answering telephone enquiries for all three hospital sites as part of a rota covering mixed shifts of 06:00-14:00, 09:00-17:00, 14:00-22:00 and 22:00-06:00 every day of the year as part of a great team. You will be working closely with other Telephonists and Switchboard Team Leaders where support and training is readily available. When your tailored training is completed, you will be able to assist the organisation with handling emergency calls and alarms systems, being a key stakeholder in supporting our patients. There are a few shifts where you are unable to leave the department however, there are facilities available to move away from the desk so you can have a break. There may be some flexibility with contracted hours, which we would more than happy to discuss.
We offer our team the opportunity to complete a range of apprenticeships, many are transferrable to other roles that we have in the organisation.
Interviews: 7th January 2025
Working for our organisation
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Detailed job description and main responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
Education and Qualifications
Essential criteria
- 3 GCSE grades A to C or equivalent to include Maths and English
- ECDL or equivalent working knowledge of Microsoft Packages
Desirable criteria
- A levels
- Evidence of continuing professional development
Occupational Experience
Essential criteria
- Significant experience within a busy switchboard environment
- Evidence of good performance in current role
- Proven ability of working on own initiative
- Evidence of working in a high pressured environment
Desirable criteria
- Previous NHS experience
- Local knowledge of the Trust and area
- Working within a changing environment
Personal Qualities
Essential criteria
- Strong attention to detail
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Angela Liddle
- Job title
- SGH Switchboard Team Leader
- Email address
- [email protected]
- Telephone number
- 03033 305169
- Additional information
Christine Havercroft - DPoW Team Leader email - [email protected]
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