Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent: Monday to Friday between hours of 8am-5pm
- Hours
- Full time
- Flexible working
- Job ref
- 818-OBS075
- Employer
- Lincolnshire Community Health Services NHS Trust
- Employer type
- NHS
- Site
- Skegness Hospital
- Town
- Skegness
- Salary
- £22,383 per annum, pro rata
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
Patient Administrator
Band 2
LCHS Way
We Listen, We Care, We Act, We Improve
We listen: we engage with everyone we work with, we are united, we are always positive
We care: everyone is valued, respected and developed, knowledge and skills are nurtured, success is celebrated
We act: clear goals and right resources, freedom coupled with accountabilty, emphasis on simplicity
We improve: we are creative, resourceful and innovative, integrated and collaboration is the way forward, we're always striving to do better
....Fit for now, fit for the future.
REMEMBER - Please ensure you read all information prior to applying for any job roles. Please note any CV's or covering letters received via email will not be accepted without an online application being completed. Any applications via agency will also not be accepted.
Job overview
Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user?
If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our patient admin services team and working alongside our community nursing and specialist services colleagues could be right for you.
We're looking for experienced administrators who can transfer their skills to the NHS, ensuring that our community clinicians and patients are always supported with expert admin help.
You should be willing and available to work on a rota basis usually between 0830-17:00hrs Monday to Friday. Your base would be Skegness Hospital, Dorothy Avenue, Skegness
Main duties of the job
Following policies, procedures and quality standards, to provide a professional and efficient administrative service which enables our clinical teams to focus on delivering patient care.
To communicate in a timely, sensitive and empathetic manner with patients and clients either verbally or non-verbally, ensuring accurate details are recorded and either actioned or passed in a timely manner to the responsible person/team.
Working for our organisation
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an ‘earn while you learn’ apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
Detailed job description and main responsibilities
- Monitor voicemails and respond to calls and enquiries from patients and clients, including handling potentially difficult calls, in a professional manner, assessing the urgency, taking messages and passing to the relevant person where necessary.
- Book, amend or cancel patient appointments, by telephone or face to face, ensuring all records are updated and patients and clients are informed. Advise patients on access to and use of services.
- Maintain accurate patient records using both computer and paper. Receive, record, transmit, store and retrieve information from paper or electronic records and databases.
- Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties.
- Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures.
- Unlock premises/ensure premises are securely locked and alarms are set prior to leaving the premises, if required.
- Adhere to LCHS's information governance requirements, treat all information as confidential and abide by the Data Protection Act.
Person specification
Qualifications
Essential criteria
- Level 2 vocational qualification or equivalent in Business and Administration, or equivalent experience
Knowledge
Essential criteria
- Knowledge of confidentiality and data protection legislation
Experience
Essential criteria
- Experience of working in an administrative or office environment, delivering a range of administrative functions
- Experience of dealing with members of the public, both face to face and by telephone
- Experience of working in a fast-paced, ever-changing environment and meeting deadlines/targets
- Experience of working collaboratively in a team
Desirable criteria
- Experience of working in a healthcare service
Skills
Essential criteria
- Ability to work to a high level of accuracy and attention to detail, with constant interruptions
- High level of competence in Microsoft Word, Excel and Outlook
- Ability to liaise effectively with staff at all levels as well as with patients and their families
- Ability to work autonomously, managing and prioritising a busy workload
Desirable criteria
- Touch typist
- Competent in the use of SystmOne
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kelly Revill
- Job title
- PAS Manager
- Email address
- [email protected]
- Telephone number
- 07523 689859
- Additional information
If you’re interested in joining our team and have any queries, please contact Kelly Revill, Monday to Friday 0830-1600hrs. We look forward to hearing from you.
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