Job summary
- Main area
- offboarding and retention co-ordinator
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (one year fixed term post)
- Hours
- Full time
- Flexible working
- Home or remote working
- Job ref
- 274-11022-COR
- Employer
- Lincolnshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Learning and Development Centre
- Town
- Sleaford
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 25/07/2024 23:59
- Interview date
- 31/07/2024
Employer heading
Offboarding and Retention Coordinator
NHS AfC: Band 4
Job overview
Offboarding is the description of the process of when an employee decides to leave the organisation or is required to leave the organisation by LPFT. Offboarding is as equally important as onboarding and includes a number of steps. These include practical actions such as documentation, equipment return, final pay and P45 process, but also includes undertaking 1-1 meetings to understand the reason for resigning from the post and offering appropriate alternative options to retain where appropriate.
This unique post will work will colleagues from Agenda for Change staff, medical staff and director level. The organisation works hard to attract and recruit high quality, compassionate colleagues and this role aims to help retain by addressing resignation communication at the earliest opportunity.
Main duties of the job
The overall purpose of this new role is to aid the retention of our staff by understanding why people leave and if there is anything we can do to retain them. Where the decision is made to leave the organisation, the job holder will design, develop and coordinate a smooth offboarding process which ensures the staff member feels supported and valued throughout their leaving process.
If you are the successful candidate, you will meet with every individual who resigns from their post, encouraging candid conversations about each circumstance. You will support them and their manager through the offboarding process and you will have the ability to collate and analyse data that is collected to inform the trust of further actions that could help retention.
You will need to be a confident conversationalist, be empathetic and willing and confident to speak with individuals at all levels of the organisation.
As part of the Resourcing Team, you may be required to support other teams who support staff members at various points within their employment lifecycle.
Working for our organisation
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Detailed job description and main responsibilities
To receive all resignation correspondence from staff members at LPFT.
To review and establish exit interview and questionnaire process for the Trust.
To arrange, conduct and document leavers interviews, focussing on rich qualitative data that will help understand reasons for leaving and inform further action by the Trust.
To develop the use of the Leavers dashboard on ESR in collaboration with others.
To collate all qualitative and quantitative data and report on data received through leavers interviews and elsewhere
To work through all leavers processes as defined by the leavers checklist, working directly with line managers where appropriate.
To offer appropriate alternative solutions to resignation from the post; for example, stay interview, an internal transfer request or mediation, OD intervention.
To analyse data, offer recommendations for actions to reduce staff turnover and present findings as requested.
To offer guidance and support to handover of duties and equipment at the agreed final employment date.
To work with key stakeholders, for example People Promise Exemplar Manager and wider systems colleagues on retention projects as required.
To provide support the wider people and resourcing team when required, with occasional weekend and event duties, where time in lieu will be given. At times, this may be a considerable part of the role.
Person specification
Qualifications
Essential criteria
- L5 Diploma/HND/Foundation degree or equivalent
Experience
Essential criteria
- Relevant experience in a people centred or care related area of work.
- High level data interpretation and analytical skills and experience
- Report writing and presentation skills
- Excellent questioning, listening and speaking skills, which both calm, settle and inspire individuals to share personal experiences.
- Competent computer based skills
Desirable criteria
- Previous experience in a large complex organisation with multi-layered structures work closely together to achieve outcomes.
- Significant face to face interventions for examples meetings, interviewing, counselling, mentoring, training, where excellent communication skills are constantly applied.
Special Requirements
Essential criteria
- Ability to travel without the use of public transport to meetings and events in various locations, both in the county and further afield.
Skills
Essential criteria
- Ability to talk/listen/hear compassionately, putting individuals at ease rendering them able to share their reasoning for resignation.
- Ability to act with sensitivity, tact and diplomacy, especially when handling complex, confidential or sensitive, political and contentious information
- Ability to communicate professionally with a variety of stakeholders from members of the public, junior and very senior managers, directors of the organisation.
- Work closely with colleagues across the People Directorate and teams across the trust to co-ordinate and align projects and priorities.
- Be able to prepare documentation to communicate findings and trends from leavers in a number of forms to be understood by a wide ranging audience. For example, through use of business intelligence, presentations, excel and other forms.
- Have responsibility for ensuring all materials comply with relevant legislation and guidelines, including the Data Protection Act, Disability Discrimination Act, Freedom of Information Act and W3C.
- To manage own time to achieve 100% coverage of leaver interviews each month.
- Undertake market research and maintain knowledge within field of expertise
- Able to prioritise and manage own work, and work effectively as part of a team, whilst maintaining the ability to work autonomously.
- Ability to meet conflicting deadlines and handle interruptions.
- Able to plan and arrange meetings and coordinate attendance.
- Ensure accurate information is provided in a timely manner and high quality documentation and reports are produced to a cycle of deadlines.
- Standard keyboard and computer skills for writing and preparing publications, presentations and designing documents.
Employer certification / accreditation badges
.png "NHS Rainbow badge")
.png "National Preceptorship for Nursing Quality Mark")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kay Gilman
- Job title
- Head of Resourcing
- Email address
- [email protected]
- Telephone number
- 07792 573596
- Additional information
If you would like to speak more about the role as you consider your application, please contact me via [email protected] to arrange an informal discussion.
List jobs with Lincolnshire Partnership NHS Foundation Trust in Administrative Services or all sectors