Job summary
Employer heading
CAMHS Front Door Coordinator
Band 4
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
You will be responsible for the operational functions and coordination of the CAMHS Front Door referrals and the first point of contract for all CAMHS referrals in Barking and Dagenham. You will provide a responsive and efficient administrative service to meet the needs of the CAMHS Team in Barking and Dagenham.
You will be required to provide comprehensive and confidential administrative support to the CAMHS Service to ensure the smooth running of the workstreams from front door to discharge. Additionally, to be responsible for the administrative functions associated with processing referrals within the CAMHS Service.
Main duties of the job
Please review Job Description and Person Specification for further details on the main duties for this position.
Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement – London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436 per annum pro rata).
Detailed job description and main responsibilities
Please review Job Description and Person Specification for further details on the main duties for this position.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Person specification
Application form and interview
Essential criteria
- NVQ level 3 in relevant subject or equivalent level of proven experience
- Handling sensitive and confidential information
- Evidence of CPD
Skills and Experience
Essential criteria
- High level of planning and organisational skills
- Clear communication skills including excellent writing, data entry and presentation skills
- Previous administration experience
Minimum
Essential criteria
- Able to construct and delivering clear information/instructions to others
- Advanced level IT skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jagdish Nandra
- Job title
- Head of Service, Integrated Care
- Email address
- [email protected]
- Telephone number
- 07764 971153
- Additional information
Abigail Taylor – Service Delivery Manager
Email: [email protected]
Mobile: 07787216686
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