Job summary
- Main area
- Human Resources
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time
- Home or remote working
- Job ref
- 395-CR623-24
- Employer
- NELFT NHS Foundation Trust
- Employer type
- NHS
- Site
- Phoenix House
- Town
- Basildon
- Salary
- £22,816 - £24,336 p.a. pro rata (Plus HCAS)
- Salary period
- Yearly
- Closing
- 11/07/2024 23:59
Employer heading
![NELFT NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/48.png)
Administration Assistant - Helpdesk Support
Band 3
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
We are looking for a HealthRoster/System Helpdesk Support to join our developing team which supports staff with HR Systems queries, the primary system being HealthRoster (Optima) and also ESR Self Service.
Please note that this post is part time, with the hours being 9am - 5pm on Monday, Tuesday and Wednesday.
Main duties of the job
The main responsibilities of the post are:
- Provide training, advice and assistance to system users
- Provide a 1st line helpdesk service - investigating, problem solving and dealing with system maintenance
- Maintaining user access to the HR systems
- Ensuring staff queries about the use of the HR systems are answered in line with Trust guidance and governance requirements
- Planning and organising the workload to ensure systems operate effectively
- Maintenance and audit of HR systems data and databases
- Support the payroll extraction process by contacting managers and chasing to finalise rosters
- Work autonomously and within specified deadlines
- Provide general administrative support to the HR systems team
The ideal candidate should have:
- Excellent interpersonal and communication skills
- Ability to learn new software systems
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011 p.a. pro rata for part time)
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Person specification
Qualifications
Essential criteria
- GCSE or Equivalent
Experience
Essential criteria
- 3 years’ experience of using PC’s, PC software and major corporate clinical systems
Desirable criteria
- Experience of working within the NHS
Knowledge
Essential criteria
- Application software – Microsoft office suite 2003 – 2010
- Familiarity with hospital systems and data collection processes
Skills
Essential criteria
- Excellent interpersonal and communication skills
- Ability to learn new software systems
Documents to download
Further details / informal visits contact
- Name
- Madeline Darch
- Job title
- HR Systems Manager
- Email address
- [email protected]
- Telephone number
- 07701 295153
- Additional information
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