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Job summary

Main area
Human Resources
Grade
Band 3
Contract
Permanent
Hours
  • Part time
  • Home or remote working
22.5 hours per week (9am - 5pm - covering Monday, Tuesday & Wednesday)
Job ref
395-CR623-24
Employer
NELFT NHS Foundation Trust
Employer type
NHS
Site
Phoenix House
Town
Basildon
Salary
£22,816 - £24,336 p.a. pro rata (Plus HCAS)
Salary period
Yearly
Closing
11/07/2024 23:59

Employer heading

NELFT NHS Foundation Trust logo

Administration Assistant - Helpdesk Support

Band 3

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

We are looking for a  HealthRoster/System Helpdesk Support to join our developing team which supports staff with HR Systems queries, the primary system being HealthRoster (Optima) and also ESR Self Service.

Please note that this post is part time, with the hours being 9am - 5pm on Monday, Tuesday and Wednesday.

 

Main duties of the job

The main responsibilities of the post are:

  • Provide training, advice and assistance to system users
  • Provide a 1st line helpdesk service - investigating, problem solving and dealing with system maintenance
  • Maintaining user access to the HR systems
  • Ensuring staff queries about the use of the HR systems are answered in line with Trust guidance and governance requirements
  • Planning and organising the workload to ensure systems operate effectively
  • Maintenance and audit of HR systems data and databases
  • Support the payroll extraction process by contacting managers and chasing to finalise rosters
  • Work autonomously and within specified deadlines
  • Provide general administrative support to the HR systems team

The ideal candidate should have:

  • Excellent interpersonal and communication skills
  • Ability to learn new software systems

 

 

 

Working for our organisation

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment.  As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011 p.a. pro rata for part time)

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Person specification

Qualifications

Essential criteria
  • GCSE or Equivalent

Experience

Essential criteria
  • 3 years’ experience of using PC’s, PC software and major corporate clinical systems
Desirable criteria
  • Experience of working within the NHS

Knowledge

Essential criteria
  • Application software – Microsoft office suite 2003 – 2010
  • Familiarity with hospital systems and data collection processes

Skills

Essential criteria
  • Excellent interpersonal and communication skills
  • Ability to learn new software systems

Employer certification / accreditation badges

Employers for CarersApprenticeships logoAge positiveDisability confident employerHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - GoldEmployers Network for Equality & InclusionTop Employers for Working Families 2021Top 10 Employer 2023

Documents to download

Apply online now

Further details / informal visits contact

Name
Madeline Darch
Job title
HR Systems Manager
Email address
[email protected]
Telephone number
07701 295153
Additional information

 

 

 

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