Job summary
- Main area
- Patient Safety Incident Team Administrator
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 20 hours per week (Monday 9-5, Tuesday 9-5 and every second Wednesday 9-16:30)
- Job ref
- 395-CC628-24-A
- Employer
- NELFT NHS Foundation Trust
- Employer type
- NHS
- Site
- Phoenix House
- Town
- Basildon
- Salary
- £25,147 - £27,596 per annum pro rata plus 5% HCAS
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
Employer heading
Patient Safety Incident Team Administrator
NHS AfC: Band 4
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An opportunity has arisen within the Quality and Patient Safety directorate for an experienced administrator to join the Patient Safety Incident Team (PSIT) . The successful candidate will provide administration to the Patient Safety Incident Team and the day-to day administration of the patient safety incident reporting process.
The post offers applicants the exciting opportunity to develop a widespread knowledge of the patient safety processes and systems within in NELFT.
We are looking for an organised, motivated and enthusiastic administrator with an interest in patient safety. The successful candidate will have first class Incident Reporting (Datix/ InPhase), Word and Excel skills, minute taking and diary management skills with and the ability process data and reports. The post holder will require a flexible approach along with the ability to remain positive and constructive under pressure and an ability to maintain confidentiality and handle sensitive/distressing information discreetly.
Main duties of the job
The main responsibilities of the post are:
- Communicate effectively with staff at all levels in the organisation regarding the patient safety incident reporting and investigation process.
- Through effective communication and high quality work, to develop key working relationships with staff at all levels in the organisation.
- Provide reports internally and externally within agreed timescales as required.
- To negotiate with all stakeholders both within the organisation and externally with the ICB regarding reports and compliance with reporting requirements.
- To be able to handle exposure to very distressing or emotional information contained within initial alerts and completed reports.
Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011)
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
We reserve the right to close this vacancy early should sufficient applications be received.
Detailed job description and main responsibilities
The post holder will achieve this by providing administrative support to the patient safety incident team ensuring compliance with local and national guidance.
The post holder will achieve this by providing effective front of house service and administrative support to the patient safety incident team. This will involve dealing with general queries from the public, either face to face, over the phone and include booking appointments. Acting as the first point of contact for enquiries from all staff regarding patient safety incidents.
The post holder will consistently deliver a “client-focused” service which promotes good customer service and effective working relationships.
The post holder with maintain accurate records of all investigations and ensure the clinical incident reporting system and Strategic Executive Information System are updated as required.
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Person specification
Administrative experience
Essential criteria
- Previous experience in working in administrative capacity within the NHS
Able to demonstrate Trust values
Essential criteria
- Able to demonstrate Trust values
Experience
Desirable criteria
- Experience working with incident investigations
Communication
Essential criteria
- Experience of excellent communications skills and dealing with challenging/ distressing and sensitive information
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Temitomi Oweyo
- Job title
- PSIT Admin Manager
- Email address
- [email protected]
- Telephone number
- 03005551201
- Additional information
Temitomi Oweyo ext 58663
Rebecca Rowley
PSIT Manager
07900918049
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