Job summary
- Main area
- Facilities Float
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (working 9-5 monday to friday)
- Job ref
- 334-NCL-7082185-TA
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Bethlem Royal Hospital
- Town
- Beckenham
- Salary
- £28,166 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 09/04/2025 23:59
Employer heading
Facilities Receptionist
NHS AfC: Band 2
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
An exciting opportunity has arisen for a Facilities Receptionist to work at Bethlem Royal Hospital for the Facilities Department, South London and Maudsley NHS Foundation Trust. Working closely with the Facilities Team Leader.
The successful applicant will have good organisational, communication, and interpersonal skills.
You will communicate with patients, carers, and visitors as well as SLAM staff and health professionals. The post holder will be comfortable with IT and be keen to learn new software packages and processes.
This is a challenging role, Manning the Main Reception, being the first contact for those coming on site, greeting staff, visitors and service users
Please see the job description and person specification for further information.
Main duties of the job
To help provide a front of house, fully comprehensive, professional, and courteous Facilities service for the stakeholders of the Site and Community Sites
As part of the Site’s facilities team, the postholder supports the monitoring of the the delivery of hotel services, waste disposal, and collection and delivery of equipment and clinical items.
Working for our organisation
The post holder will work 0900-1700 Monday to Friday
This role is primarily aimed at providing a service at Bethlem Royal Hospital
The Bethlem Royal Hospital is located in West Wickham, the nearest train station is Eden Park (zone 5) with excellent transport links from central London, Croydon, and Bromley including the new super loop route.
The post holder may be required to travel and work at other sites if necessary.
General
All employees are expected to comply with statutory requirements and the Trust’s employment policies while carrying out their work.
Equal opportunities
The post holder must at all times carry out his/her responsibilities with due regard to the Trust’s Equal Opportunities Policy
Performance Review
Overall performance will be formally assessed and reviewed regularly, with additional informal assessment taking place as necessary.
Health and Safety
All employees are subject to the Health and Safety at Work Act. The post holder is required to pro-actively comply with their duties as described by the Trust Policy and objectives for health and safety
Confidentiality
All employees are required to work in a confidential manner in all aspects of their work.
Detailed job description and main responsibilities
1. Collaborate with team leaders and facility team members to enforce good practices and ensure compliance with trust policies and the trust’s five commitments.
2. Remain current with mandatory training and continually assess training needs to maintain job competency and address skill gaps.
3. Use the trust's reporting platforms to report any policy breaches and manage security issues promptly.
4. Provide excellent customer service at the reception, warmly receiving all patients, visitors, and staff, and effectively managing challenging interactions and emergencies.
5. Oversee document management tasks such as photocopying, scanning, laminating, filing, and maintaining essential communication tools like phone lists and notice boards.
6. Handle incoming calls, reception tasks, including booking rooms, and maintaining flow and order in the reception and waiting areas.
7 Report any breaches of policies in line with Datix reporting policy.
8 Send out communications and notices on behalf of the team leader or facilities manager, ensuring efficient and effective work practices and adherence to quality standards.
9 Act as Fire Marshall for own service area, carrying out monthly audits, acting as point of contact with Emergency Services/DSN during any evacuations of work area.
1 Follow and enforce emergency and security procedures to maintain a safe and orderly environment.
Person specification
Qualifications
Essential criteria
- NVQ Level 2 Customer Service
- Functional skills Level 2 Maths and English
- Previous Receptionist/Administrative experience
- Working knowledge of Health and Safety legislation
Desirable criteria
- Previous N.H.S experience in a Mental Health setting
- SIA CCTV registered
- Minute taking
Experience
Essential criteria
- The ability to manage conflict and identify where escalation to senior staff is necessary.
Desirable criteria
- Familiar with Planet F.M (Facility Management) (Facility Management) software
- Apprenticeship course registration
- First Aid at Work certified.
Knowledge/Skills
Essential criteria
- Able to communicate clearly, verbally and in writing.
- Able to use MS Office applications
Desirable criteria
- Customer service experience preferably in a health care setting
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mark Measey
- Job title
- Facilities Manager
- Email address
- [email protected]
- Telephone number
- 02032284550
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