Job summary
- Main area
- Security Operative
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 334-NCL-7085528-TA
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Bethlem Royal Hospital
- Town
- Beckenham
- Salary
- £28,166 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 09/04/2025 23:59
Employer heading
Security Operative
NHS AfC: Band 2
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
An exciting opportunity has arisen for a Security Operative to work in the Centralised Control Room at Bethlem Royal Hospital for the Facilities Department, South London and Maudsley NHS Foundation Trust. Working closely with the Facilities Team Leader.
The successful applicant will have good organisational, communication, and interpersonal skills.
You will communicate with SLAM staff and health professionals. The post holder will be comfortable with IT and be keen to learn new software packages and processes.
This is a challenging role, Manning the Centralised Control Room , Monitoring various Alarms and CCTV
Please see the job description and person specification for further information.
Main duties of the job
The Centralised Control Room Operative will be part of the team that provides 24/7 365 days a year cover of the Centralised Control Room, monitoring CCTV, BMS, Fire, intruder and panic alarms, emergency phones also call the emergency team to any emergencies on site and will serve as the first point of contact for DSN and emergency services The role is crucial in creating a welcoming, supportive, and organised environment. The operative will also be expected to maintain confidentiality and promote a calm, positive atmosphere. Additionally, the role includes acting as a fire marshal to coordinate safety during evacuations. This position requires staying current with mandatory training to maintain job competency and effectively manage challenging interactions and emergencies.
Working for our organisation
The post holder will work 0700-1900 or 1900 -0700
This role is primarily aimed at providing a service at Bethlem Royal Hospital
The Bethlem Royal Hospital is located in West Wickham, the nearest train station is Eden Park (zone 5) with excellent transport links from central London, Croydon, and Bromley including the new super loop route.
The post holder may be required to travel and work at other sites if necessary.
General
All employees are expected to comply with statutory requirements and the Trust’s employment policies while carrying out their work.
Equal opportunities
The post holder must at all times carry out his/her responsibilities with due regard to the Trust’s Equal Opportunities Policy
Performance Review
Overall performance will be formally assessed and reviewed regularly, with additional informal assessment taking place as necessary.
Health and Safety
All employees are subject to the Health and Safety at Work Act. The post holder is required to pro-actively comply with their duties as described by the Trust Policy and objectives for health and safety
Confidentiality
All employees are required to work in a confidential manner in all aspects of their work.
Detailed job description and main responsibilities
1. Collaborate with Security Team Leader and Security Operatives to enforce good practices and ensure compliance with trust policies and the trust’s five commitments.
2. To complete a daily schedule of CCTV patrols, to ensure safety across the Trust.
3. To complete weekly equipment audits, to ensure that equipment is in working order and report all equipment failures and raise any issues of concern to ensure continuity of the system.
4. Remain current with mandatory training and continually assess training needs to maintain job competency and address skill gaps.
5. Use the Trust's reporting platforms to report any policy breaches and manage security issues promptly.
6. Provide excellent customer service at the Control Room, and effectively managing challenging interactions and emergencies.
7. To assist in providing an effective and efficient CCTV service under the direction of the Security Team Leader. This will include the following work objectives: to operate and monitor all systems within the control room in an effective and efficient manner. To ensure all work is undertaken in compliance with the operating procedures, current legislation (GDPR) and current code of practice, to liaise with the police, other agencies and members of staff by various communication systems to ensure the system is used effectively to support the objectives of the service
8. To respond to all alarm activations, CCTV incidents and calls taken on the emergency phone.
9. To produce all evidential records and witness statements to a high standard acceptable to the rules of evidence and current legislation and to record all events and actions in a clear and accurate format through the use of the current software-based solution used by the CCTV control room.
10. To provide an efficient and courteous radio/ascom and telephone answering service when dealing with a vast array of issues.
11. To control access to all visitors to the control room in order to maintain high security and confidentially of the CCTV operation
12. Report any breaches of policies in line with Datix reporting policy.
13. Act as Fire Marshall for own service area, carrying out monthly audits, acting as point of contact with Emergency Services/DSN during any evacuations of work area.
14. Follow and enforce emergency and security procedures to maintain a safe and orderly environment.
15. To work closely with Local Facilities Team Leader and Facilities Teams on each site to ensure that there is a complete security monitoring both electronically and in person to work as a complete team.
Person specification
Qualifications
Essential criteria
- NVQ Level 2 Facilities Management (or working towards)
- S.I.A / C.C.T.V certificated.
- Functional skills Level 2 Maths and English
- Working knowledge of Health and Safety legislation. (A/I)
Experience
Essential criteria
- The ability to manage conflict and identify where escalation to senior staff is necessary
- Proficient in Microsoft Word, Excel, Power Point and Outlook
- Demonstrable experience of practice and procedures relevant to the area of work.
Desirable criteria
- Familiar with Planet F.M (Facility Management) (Facility Management) software
- Fire Marshall
- Apprenticeship course registration
- First Aid at Work certified.
Knowledge/Skills
Essential criteria
- Demonstrate working knowledge of using CCTV Systems
- Demonstrate working knowledge of GDPR and Information Governance
- Demonstrate working knowledge of GDPR and Information Governance
Desirable criteria
- N.H.S experience especially in a Mental health setting
- Customer service experience preferably in a health care setting
- Datix proficient
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mark Measey
- Job title
- Facilities Manager
- Email address
- [email protected]
- Telephone number
- 02032284550
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