Job summary
Employer heading
Admin Assistant
Band 3
Job overview
An exciting opportunity has arisen to join the Therapies administration team at St George’s University Hospitals Foundation Trust. The post holder will provide administrative support to therapists and their teams. Attention to detail, excellent keyboard and word processor skills in Word and Microsoft Outlook are essential. The post holder will lead on the DNA reduction and increased utilisation for all therapies services. This role requires working across sites including St George's Hospital, Queen Mary's Hospital and St John's Therapy Centre.
Main duties of the job
· To have excellent keyboard and word processor skills in Word and Microsoft Outlook.
· To lead on DNA reduction and increased utilisation for all therapies services.
· To Aid in the medical legal process by locating patient notes within the department.
· To maintain and review filing systems – both paper and electronic – to facilitate easy access by relevant staff.
· To ensure adequate stationary supplies are maintained, to identify stationary needs and submit orders in a timely fashion to the budget holder.
· To act as admin support for STG, SJTC & QMH and potentially work form all three sites.
· To support with the utilisation of clinics and the cashing up.
· To help record and support the therapists with monthly reporting data.
· To act as support for therapists in general administration duties.
· To take part in shared duties with the rest of the admin team for room bookings, housekeeping responsibilities, filing of patients notes, assistance with mail and other administrative duties.
Working for our organisation
The post holder is expected to have a clear understanding of how this post contributes to the achievement of the trust vision of:
It is our vision to be the hospital of choice for all our patients, whether they are local people or those from further away who use our specialist services.
We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflect these.
Detailed job description and main responsibilities
***Please read the Job Description and Person Specification carefully for detailed job responsibilities as this is used to shortlist candidates.***
Person specification
Qualifications and Training
Essential criteria
- • Good general education including GSCE in Maths or English (or equivalent)
Desirable criteria
- • Customer Care course (or equivalent experience)
Experience
Essential criteria
- • At least 1 year clerical or secretarial experience (within the last 3 years)
- • Experience of working within a hospital
- • Experience of working with the public
Desirable criteria
- • Experience of working in a multi cultural environment
Skills
Essential criteria
- • Ability to work unsupervised
- • Computer/word processing skills including use of email (eg ability to create directories, documents, mail merge, etc.)
- • Excellent communication and interpersonal skills
- • Excellent organisational skills
- • Ability to generate own routine correspondence
- • Ability to prioritise and work to strict deadlines
- • Willingness and ability to learn new IT skills and technology
- • Ability to adapt to a changing environment
Desirable criteria
- • Knowledge of systems such as I-Clip, Power chart and Choose and book
Knowledge
Essential criteria
- • Knowledge of requirements of confidentiality and the Data Protection Act
Desirable criteria
- • Knowledge of NHS priorities
Other
Essential criteria
- • Good time management
- • Self-motivated with the ability to adapt to shifting priorities
- • To be able to work as part of the team
- • Professional appearance and manner
- • Ability to show empathy to patients and colleagues
Documents to download
Further details / informal visits contact
- Name
- Charlotte Faulkner
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 02087251426
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