Job summary
- Main area
- Nursing
- Grade
- NHS AfC: Band 7
- Contract
- Permanent: internal rotation days/nights/weekends
- Hours
- Part time - 33 hours per week (Management days worked Monday to Friday with clinical shifts worked weekend and nights)
- Job ref
- 333-D-MK-CM-1137
- Employer
- Central and North West London NHS Foundation Trust
- Employer type
- NHS
- Site
- Bletchley community health services
- Town
- Bletchley
- Salary
- £46,148 - £60,504 pro rata
- Salary period
- Yearly
- Closing
- 23/04/2025 23:59
Employer heading
Home 1st UCR Team Lead
NHS AfC: Band 7
Job overview
Are you craving a role where you directly impact lives, where every day is dynamic and your leadership truly matters? Then get ready to inject some serious energy into your career as a Team Lead within our Urgent Community Response Service!
This isn't just a job; it's a chance to be at the forefront of agile, patient-centred care. Imagine leading a passionate, skilled team that's the vital link between hospital and home, delivering crucial support exactly when and where it's needed most.
The UCR team makes a significant difference in keeping people in their own homes, reducing hospital admissions, and providing exceptional care in a fast-paced, ever-evolving landscape.
Be part of a forward-thinking service that's committed to excellence, innovation, and making a real difference in the lives of our community.
Main duties of the job
The UCR Team Lead will provide a high level of expertise with regard to advanced triage assessment skills, expert clinical care and nursing/paramedic knowledge, and will provide support and advice to patients and health care professionals.
The post holder will predominately be office based during the week, offering guidance to staff and determining an appropriate patient pathway and care for acutely ill patients in the community and across virtual wards to avoid unnecessary hospital admissions. The UCR team lead will support the team and service manager during the week, ensuring that the service is well led including roster creation and management, providing regular managerial supervision to staff, completing audits and reports as required. The role also includes driving forward service development within the team, leading both service development and team meetings, managing and escalation of concerns raised.
Working for our organisation
CNWL-MK is committed to providing quality health & social care services, tailored to the needs of individuals, public & private organizations, delivered close to home. Our services are designed to increase well-being & provide opportunities for recovery. We want our employees to feel valued, challenged & supported.
Our commitment as an employer & in accordance with the NHS constitution is to provide you with:
· Clear roles and responsibilities and a rewarding job so that you can make a difference to patients, their families and carers’ and communities.
· Personal development, access to appropriate training for your job and line management support to succeed.
· Support and opportunities to maintain your health, wellbeing and safety; and an environment free from harassment, bullying or violence.
· Fair treatment that is free from discrimination.
· Opportunities to engage in decisions that affect you and the services you provide, individually, through representative organisations and through local partnership working arrangements.
· Opportunities to enable you to be empowered to put forward ways to deliver better and safer services for patients and their families.
Detailed job description and main responsibilities
The UCR Team Lead will work as part of an integrated multidisciplinary team, including health and social care colleagues to meet the needs of the patients referred to the Home 1st UCR (Urgent Community Response) service: In this role you will:
Accept and triage telephone referrals from consultants, GPs, 111, Urgent Care, District Nursing Services, Ambulance services, care staff and emergency care, responding within a two-hour window.
Provide leadership support to the UCR coordinator.
Provide timely advanced holistic assessment and expert clinical care including monitoring for short term acute care.
Assess, diagnose and plan treatment for patients referred into service.
· Act as a lead and provide a specialist resource for people with an acute illness and support relatives and carers.
To use non-medical prescribing skills for a defined clinical need within sphere of competence and Patient Group Directives (PGD) to support diagnosis and treatment.
Managerial:
· Perform managerial supervision to staff assigned to you.
· Create the roster in a timely manner, amending this to record sickness, absence and changes.
· Manage sickness absence.
· Complete service audits as requested by the Team/Service Manager. Developing action plans where a need has been highlighted.
· Act as a first point of contact for staff who raise concerns and issues/incidents relating to the team/service and manage these concerns.
· Develop relevant local and standard operating procedures when identified to do so.
· Key driver in service development using extensive knowledge of the UCR pathway.
· Manage staffing on a weekly and daily basis, ensuring shifts are covered.
· Understand the UCR Budget and manage costs and expenses appropriately.
· Understand UCR vacancies.
· Lead in recruitment of staff where appropriate, managing interviews and appointments. Arranging new starter inductions including uniform, IT hardware and access.
· Manage the team in the absence of the UCR Team Manager.
· Provide leadership to the team on a daily basis – remaining office based in a leadership capacity when working days in the week. Clinical time will be mainly when working allocated weekend. This is to support staff and team manager during social hours.
· If there is a staffing crisis you may be required to work clinically to ensure the service is provided to patients.
Person specification
Qualifications
Essential criteria
- Relevant professional qualification and current NMC/HCPC registration.
- Evidence of leadership and management training
Desirable criteria
- Mentorship
- NMP Qualification or willing to work towards
- Training / teaching qualification
Experience
Essential criteria
- Advanced assessment qualification
- Considerable post registration experience
- Demonstrates excellent communication skills
- Demonstrates effective people management
Desirable criteria
- Operational experience in the delivery of a UCR service
- Evidence of leading project or change management
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Hannah Cole
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 07917173081
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