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DISPENSARY MANAGEMENT & PROFESSIONAL LEADERSHIP   

• To ensure conformance with the legal and professional requirements across both DMK & PRUH dispensaries. This includes review of General Pharmaceutical Council as well as Royal Pharmaceutical Society guidance.  
• To ensure co-ordination of dispensary standards across all Trust sites.   
• To lead on the development of dispensary policies, guidelines, protocols and procedures.  
• To be responsible for proposing and implementing policies in relation to the dispensary service that have an impact across dispensary services.  
• To be responsible for the regular review of operational policies and procedures specific to the provision of clinical screening in dispensaries.  
• To support the Deputy Chief Pharmacist Operations on strategic development and planning of dispensary services across the Trust. 
• To be the responsible lead in the management and development of Patient Services across DMK and PRUH. 
•  To plan and implement new working arrangements to meet service demands as needed.  
• To be guided by principles and broad occupational policies in relation to Pharmacy Patient Services (national protocols, KCH Formulary and other local policies and procedures in relation to the provision of a clinical service).    
• To develop and undertake audits in Patient Services on a regular basis, implementing changes identified as appropriate.  
• To attend KFM Outpatient Pharmacy contract monitoring meetings. 
• To attend Pharmacist Specialist Meetings to act as Patient Services 
  representative.   
                                                                                                                                           PATIENT/CLIENT CARE   
• To be responsible for delivering a customer-focused service to patients.  
• To promote high quality pharmaceutical care for all patients.  
• To act as lead specialist clinical pharmacist in Patient Services.  
• To participate in and contribute to the clinical pharmacy service as appropriate.  
• To provide highly specialised advice on medicine management issues within specialist area. 
• To manage and co-ordinate response to all complaints in Pharmacy as needed.  
•  To manage and co-ordinate dispensary incident reviews and investigations across both dispensaries making changes to practice as needed.   
                                                                                                                             FINANCIAL/RESOURCE MANAGEMENT  
• To maintain and reports on drug expenditure for Patient Services as needed.  
•  To develop appropriate business cases for the development of pharmacy services as needed.  To promote cost reduction initiatives within the pharmacy service including the 
• delivery of cost improvement targets while maintaining service to an agreed standard.  
                                                                                                                                                                 STAFF MANAGEMENT & TRAINING  
• To take overall responsibility for the Patient Services and all the staff who work in those areas.  
• To be line manager for nominated pharmacy staff and take responsibility (senior staff and delegated more senior staff for more junior staff) for all the following, according to Trust procedures: 
• Appraisals and objective setting   
• Sickness absence  
•  Disciplinary and grievance matters   
• Recruitment and selection   
• Personal development  
• Departmental workload allocations   
• To ensure the provision of pharmacy training in the dispensary is delivered at an appropriate level, in liaison with the Principal                    Pharmacist Education & Training.  
• To act as a role model for pharmacy staff providing Patient Services. 
• To assess clinical competencies of junior pharmacists as needed within dispensaries setting.  
• To undertake CPD to ensure that knowledge is continually updated in the fields of emergency planning and business operations.  
• To arrange relevant departmental meetings that will enable staff to be brought up to date on current issues and to address staff development needs within with regard changes and developments in                                                                                                                                                               Patient Services.  
• To be a postgraduate tutor (pre-registration, diploma or MSc) for pharmacy staff as appropriate and required.