Job overview

Please note role is flexible working 

To provide general administrative support to the services based across all healthcare departments – primary care, mental health and support services.  The admin function is wide ranging.  Each team member will focus on particular aspects of the function, with the expectation that each team member also provides cover across core elements of the team’s work as required

Main duties of the job

¨     To provide general administrative support where needed across healthcare, including Primary Care, Mental Health, Staffing and Quality and Performance. 

¨     Responsible for the distribution of post received, ensuring that all correspondence is distributed appropriately and accurately.

¨     Support the timely processing and response to routine correspondence, including complaints and concerns, in line with local and Trust guidelines.

¨     Deal with telephone enquiries from, acting as first point of contact for the prison and external agencies, and respond accordingly.

¨     Ensure information received from other agencies is processed in a timely and confidential manner.

¨     To provide secretarial support using a variety of software packages (primarily MSWord, MS Excel, C-NOMIS and SystmOne) to the multi-disciplinary team.

¨     Produce the daily patient movement list (PMMS).

¨     Respond to requests for Medical Records within set timescales and in line with local processes.

¨     Scanning and filing to patient records as required.

¨     To assist in the implementation of management information systems in use with inputting and extracting data.

¨     Support and allocate internal/external appointments as required.

¨     Provide admin for visiting services including appointment ledgers and appointment letters

¨     Provide admin support for issues relating to IT, estates and equipment

Working for our organisation

• We are equipped with latest technology including electronic prescribing to reduce time spent on administration and drug rounds and allow more time for care. 
• Commitment from the team to develop you as a practitioner by offering coaching and in-house development sessions  
• An opportunity to work with a fun, energetic and passionate team who are committed to looking after each other as well as their patients- evidenced by their team outings, away days and local events. 

Why choose CNWL as a place to work? 

• Efficient recruitment process 
• Flexible shift working hours to provide a healthy work-life balance ; Monday to Sunday, nights and long days (shift work)  
• Team Leaders on the team are very accommodating in trying to promote staff to set goals and achieve them. 
• Generous NHS Pension scheme 
• Investing in the health and wellbeing of our staff, family and friends. 

CNWL is dedicated to developing it’s own staff and you will be encouraged to develop yourself !