Job summary
Employer heading
SET CAMHS Administrator
NHS AFC: Band 3
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
We are seeking an experienced Band 3 administrator to join our dynamic multi-disciplinary team based in Chelmsford SET CAMHS clinic, working for the SET CAMHS Service. We are seeking an administrator who thrives in a busy environment, who can work as part of a team and has excellent customer service skills. The successful applicant will be able to multi task and provide support to patients and staff, ideally having experience in an NHS setting.
NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England’s largest NHS Foundation Trusts.
Main duties of the job
Desirable criteria
- Using System one data base or similar, to input patient information and update accordingly
- General admin duties, including, preparation of patient letters, sorting incoming/out-going post, management of emails and incoming queries via telephone and post, photo-copying and filing.
- Booking appointments directly with patients/families/carers.
- Liaising with members of staff including, clinicians and senior managers
- Knowledge and experience on Microsoft applications, such as, email, excel and word
- Direct telephone and face to face contact with service users and their carers/parents
- Experience in administrative role within the NHS, education, social care or similar
Essential Criteria
- Good organisational and admin skills
- Great telephone manner and customer service skills
- 2 years minimum administrative experience
- Friendly and flexible thinking
- Ability to prioritise and work under pressure
- Ability to work with confidential and sensitive material
About NELFT’s new SET CAMHS
NELFT’s SET CAMHS is for anybody aged between 0-18, living in the Southend, Essex and Thurrock areas and is free at the point of entry. The service is also for young people with special educational needs (SEN) up to the age of 25.
Any young person experiencing emotional wellbeing or mental health problems, (or any parent, guardian, professional or teacher of a child who is experiencing emotional wellbeing and mental health difficulties), may access our service.
Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
We reserve the right to close this vacancy early should sufficient applications be received.
https://www.youtube.com/watch?v=3nX8CImoDX8
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Person specification
Qualification
Essential criteria
- NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Desirable criteria
- systmone knowledge
- Experience of working in an NHS setting
Experience
Essential criteria
- Working in a busy office environment
- Managing confidential and sensitive information
- able to prioritise work load
Desirable criteria
- Working in an NHS environment
- Managing angry or upset patients, families/carers
- Listening to complaints and recording accurately
Qualifications
Essential criteria
- Level 2 or equivalent standard of literacy and numeracy
Skills
Essential criteria
- Basic awareness of IT and IT skills
- telephone skills and customer service
- accurate recording on patient records.
- Prioritising workload.
Desirable criteria
- able to manage patients and their families/carers when upset or angry
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Joanne Seward
- Job title
- Team manager
- Email address
- [email protected]
- Telephone number
- 07967795475
- Additional information
-
07967795475
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