Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 282-C1246410
- Employer
- The Royal Marsden NHS Foundation Trust
- Employer type
- NHS
- Site
- The Royal Marsden Chelsea
- Town
- Chelsea
- Salary
- £31,944 - £34,937 per annum
- Salary period
- Yearly
- Closing
- 13/11/2024 23:59
Employer heading
Medical PA
NHS AfC: Band 4
Job overview
This is an exciting opportunity to join our growing GI team within Europe’s largest cancer centre and to provide the highest standards of support to our patients.
This post is based at the Chelsea site working to provide an invaluable patient focused service, and to support the team as administrative team leader in the Urology unit.
The main responsibility will be to provide a high-quality administration service at a leading Cancer Centre which prides itself on clinical excellence.
The successful candidate will be enthusiastic, who enjoys patient contact and working in a multi-disciplinary environment to support the delivery of a quality service. You must be able to demonstrate good communication skills, flexibility, reliability and have an organised approach to work. They will have an eye for detail and go above and beyond to ensure that our patients and their families are well supported. We encourage all prospective candidates to read the job description to ensure they understand the role and the associated requirements.
Due to the nature of the role, we are looking for a dependable and highly adaptable individual who can work independently and can fit in quickly as part of a team.
This role is an excellent opportunity to develop both your leadership and administrative skills in a fast moving and dynamic department within the NHS.
Main duties of the job
The role of the Medical P.A. is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. The role of the Medical P.A. has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team, and whether he / she also has an Administrative P.A. and / or a Medical Secretary(s).
Working for our organisation
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
1.1 To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional manner.
1.2 To proof read and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
1.3 To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
1.4 To open and action his / her own electronic and paper mail and that of the consultant team, at least once a day.
Person specification
Education/Qualifications
Essential criteria
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Desirable criteria
- Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent
- European Computer Driving License (ECDL) or Equivalent
Experience
Essential criteria
- Substantial previous medical secretarial experience
- Experience of diary management.
Desirable criteria
- Previous experience of training other secretarial staff
- Previous experience of managing/ supervising staff
Skills Abilities/knowledge
Essential criteria
- Audio typing skills (60 wpm min.)
- Understanding of medical terminology (especially oncology)
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Willingness and demonstrable ability to work as part of a team.
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Samantha Hines
- Job title
- Team Lead
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Recruitment Support Team
- Telephone
- 01629 690825
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