Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 282-P1246390
- Employer
- The Royal Marsden NHS Foundation Trust
- Employer type
- NHS
- Site
- The Royal Marsden Hospital Chelsea
- Town
- Chelsea
- Salary
- £31,944 - £34,937 Per Annum Inc HCAS
- Salary period
- Yearly
- Closing
- 12/11/2024 23:59
Employer heading
LOG Coordinator
NHS AfC: Band 4
Job overview
This is an exciting opportunity to join our growing and successful Private Care Division within Europe’s largest cancer centre and to provide the highest standards of support to our patients.
This position provides a vital role in a highly committed, professional team supporting access to treatment for our Embassy-sponsored patients and guaranteeing funding from their sponsors.
The successful candidate will be a versatile, lateral thinker with an eye for detail and excellent customer service skills. They will be an articulate, confident communicator, comfortable in dealing with people at all levels in a polite, empathetic and professional manner. They will be energetic and resilient, able to demonstrate initiative as well as prioritise a busy workload, and go above and beyond to ensure that our patients and their families are well supported and that the risk of debt to The Royal Marsden is minimised.
The interviews will be held in Chelsea week commencing 2nd December 2024.
Main duties of the job
The post holder will be required to work as part of the Private Care Operations Letter of Guarantee Team, delivering the highest level of customer service to both patients and consultants. The LOG Coordinator will responsible for coordinating Letters of Guarantee for
pre-authorisation for private patients attending the Royal Marsden at Chelsea, Sutton or Cavendish Square sites.
Working for our organisation
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
• To work as part of the international team and respond to the patients’ day to day enquires
• Ensure relevant teams and departments are liaised with and that appropriate time and location is given when booking admission on the EPR/HIS system.
• To be the first point of contact for patient enquiries and patient bookings for services provided at Chelsea and Sutton.
• To be responsible for delivering an efficient and faultless customer experience in handling both inbound and outbound customer enquiries.
Person specification
Qualifications/Training
Essential criteria
- Evidence of continuing professional and personal development.
Experience
Essential criteria
- Front-facing customer services experience
- Experience of MS Excel and MS Word, including creating and using spreadsheets
- Experience of effective team working
Desirable criteria
- 1 year experience in working on Letters of Guarantee or similar role in other hospitals
Skills, Knowledge and Abilities
Essential criteria
- Able to work with minimum supervision
- Highly organised approach and ability to priorities own work to meet tight deadlines and targets
- Flexible and able to work as part of a team to ensure that the team deadlines are met.
- Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation.
- Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies, embassies)
Desirable criteria
- Knowledge of current health care issues
Others
Essential criteria
- Self-motivated with a proactive approach to problem solving
- Ability to work under pressure and carry out duties with attention to detail
- Demonstrate ability to strive for excellence
Desirable criteria
- Fluent in Arabic
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Dilek Karakas
- Job title
- Team Leader
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Recruitment Support Team
- Telephone
- 01629 690825
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