Job summary
Employer heading
SPA Administrator
NHS AfC: Band 3
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An exciting opportunity has arisen for an full-time administrator to join our Adult Single Point of Access Team (SPA). We are seeking a highly motivated and flexible administrator to work within the SPA team.
The post holder will be required to provide a comprehensive and confidential administrative support to the locality/department to ensure the smooth running of the area.
In this role you would be expected to take meeting minutes and come into contact with service users via telephone. You would be expected to develop other skills where appropriate to meet the developing needs of the team and its leadership. Additionally, you will need to maintain good working relationships with all members of the team, other teams and departments within the trust and outside bodies.
This role is a hybrid role, where you will work both remotely and regularly in our Colchester based office.
Main duties of the job
Maintain efficient systems for client records.
The SPA Call Handler Administrator will be a member of a team working in a pressurised environment, which could involve dealing with difficult conversations from a variety of sources.
Working for our organisation
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Detailed job description and main responsibilities
The post holder will consistently deliver a “client-focused” service which promotes good customer service and effective working relationship
The post holder will process telephone and email referrals and refer to the appropriate service
Keep up to date with knowledge and skills in line with STEPS system
Person specification
Qualifications
Essential criteria
- English Qualification
Desirable criteria
- ICT Qualification
Experience
Essential criteria
- Previous experience Customer or Patient Facing Experience
Desirable criteria
- Previous NHS experience
- Call handler experience
Experience and Skill
Essential criteria
- Admin experience.
- Able to use Word, Excel and Outlook.
- Customer or Patient interaction experience.
Desirable criteria
- Health or Social Care Admin Experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Terry Fontenelle
- Job title
- SPA Manager
- Email address
- [email protected]
- Telephone number
- 0771 555 8303
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