Job summary
Employer heading
ED Patient Flow Co-ordinator (Non-Clinical)
Band 4
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
An exciting opportunity has arisen for Band 4 full time Patient Flow Co-ordinator within the Emergency Department cross site at Northwick Park Hospital/Ealing Hospital.
The post holder is one of the key members in the ED team; help maintain flow across the planned and emergency care pathways to achieve National Access Targets relevant to both areas
Please be advised that we may close the vacancy early if we are inundated with applications. Previous applicants within the last 6 months need not apply.
Main duties of the job
The duties and responsibilities include:
- Maintaining the Digital system in real time and maintain an accurate bed state on CDU, through face-to-face communication with the Nurse in Charge in ED, CDU and Acute Floor by ascertaining the current bed availability, known future bed availability and potential discharges.
- Liaise regularly with the Nurse in Charge (Helicopter) of the ED department regarding bed demand, acuity, likely pressures and present capacity and waiting time issues in the department, using ED escalation policies as required.
- Anticipate the demand on ED in relation to Admitted and Non-Admitted patient flow and coordinate accordingly. Ensure all this actions are carried out in line with the agreed processes and policies.
- Establish accurate, reliable information to allocate and utilise capacity corporately (which can mean balancing conflicting pressures). This requires the post holder to do a significant amount of walking between different areas which can be physically demanding.
- Provide detailed reports on previous day’s performance and circulate them to ED GM, Clinical Lead and Head of Nursing
Candidates should have relevant NHS experience and knowledge of NHS targets.
The applicant must be available to work on a full time basis with flexibility required to work cross site. Primary base will be Northwick Park.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Knowledge
Essential criteria
- A-level/NVQ Level 3, 5 GCSEs graded at C or above or equivalent
- Excellent understanding of the ED national targets
Desirable criteria
- Medical Terminology qualification
Experience
Essential criteria
- Previous NHS experience
- Excellent understanding of the ED national targets eg 4 hour and 12 hour DTA
Desirable criteria
- Experience in working in the A&E department
- Experience of monitoring waiting times data
- Previous experience of using A and E IT systems.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Katie Bowles
- Job title
- ED Service Manager
- Email address
- [email protected]
- Telephone number
- 020 8869 3259
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