Job summary
- Main area
- Security
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 222-HSS-BM-186
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- Broadmoor Hospital
- Town
- Crowthorne
- Salary
- £27,129 - £28,649 per annum inclusive of all allowances
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
Employer heading
Entrance Building Support
Band 3
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
The successful candidate will be part of a team that is responsible for delivering a comprehensive and efficient service, for the Reception / Control Room on a day to day basis.
The candidate will be responsible for the delivery of security services through the operation of Access Control, CCTV, X-ray and radio communications
Main duties of the job
Candidates will need to demonstrate excellent communication and observation skills and the ability to work effectively within a team. Knowledge and experience of search procedures, visitor management systems, CCTV, customer service, computerised records would be useful, but not essential.
Working for our organisation
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We’re rated good overall by the Care Quality Commission (CQC).
Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
The regulations mandating vaccination for in-scope roles in the NHS have now been removed. The Trust does however continue to encourage and support staff to be vaccinated as this remains the best line of defence against COVID19. Vaccination data will be collected by our recruitment team during your on-boarding if you are happy to provide a copy of your COVID pass.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications and Training
Essential criteria
- Educated to good secondary standard
Desirable criteria
- Knowledge/experience of the principles involved in providing essential support service in an environment where security is of major importance.
- Customer Service NVQ (Level 3)
Experience
Essential criteria
- Good communication skills, with the ability to maintain a positive approach under pressure.
- To be able to act with appropriate initiative and sensitivity - with full regard to confidentiality - under a wide variety of circumstances.
- To be observant and alert, with a thorough approach to work.
Desirable criteria
- To be able to analyse problems and take forward actions to achieve solutions.
- To have knowledge / experience of computerized data base systems plus relevant keyboard skills
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Michael Venables
- Job title
- Deputy Security Operations Manager
- Email address
- [email protected]
- Telephone number
- 0208 354 8899
- Additional information
For an informal discussion please contact Kevin Roberts on 01344 754468.
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