Crynodeb o'r swydd
Teitl cyflogwr
Endoscopy Receptionist
Band 2
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Trosolwg o'r swydd
We have an exciting opportunity for a highly motivated and enthusiastic receptionist to join our friendly and busy team of health professionals in the Endoscopy Unit at Croydon University Hospital.
The successful candidate will be the first point of contact for patients and visitors to the department and will be expected to provide comprehensive administrative/clerical and reception services. We are looking for a candidate with excellent communication skills, the ability to work as part of a team and to prioritise/organise their own workload.
The right candidate will be sympathetic and sensitive to the requirements of staff, patients and other service users, whether communicating by telephone or face-to-face, including dealing with difficult or demanding situations.
In return, we offer structured training in a supportive environment.
Post holder will be expected to commit to shift patterns which ensure the needs of the service are met. There may be shift 'flex' although the position requires this candidate to work from 10:00 - 18:00 Monday to Friday,
Prif ddyletswyddau'r swydd
Endoscopy Receptionist
Band 2, Full-time
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Proposed interview date: 24th July 2024
Gweithio i'n sefydliad
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Manyleb y person
Qualifications and Training
Meini prawf hanfodol
- Educated to GCSE level or equivalent, including Grade C or higher in English and Maths (2)
- NVQ Level 2 or equivalent (1)
Experience and knowlegde
Meini prawf hanfodol
- Significant experience office based administrative support/reception work, preferably within a hospital setting
- Experience of customer service in a multicultural environment
- Demonstrates understanding of importance of maintaining privacy and dignity
- Experience of prioritising own workload in a highly pressurised working environment
- Demonstrates customer experience
- Flexible approach to shift patterns
Meini prawf dymunol
- Knowledge of NHS targets
- Working knowledge of hospital based IT systems
Personal Qualities
Meini prawf hanfodol
- Excellent organisational skills
- Ability to successfully manage and resolve difficult situations
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to deal with the public in person and on the phone
- Ability to work alone and part of a team
Meini prawf dymunol
- Experience in managing difficult situations/conversations
- Ability to multi-task
- Experience working in a fast-paced environment
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Charlotte Plamer
- Teitl y swydd
- Service Manager for Gastroenterology and Endoscopy
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda Croydon Health Services NHS Trust yn Gwasanaethau gweinyddol neu bob sector