Job summary
- Main area
- .
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 10am to 6pm)
- Job ref
- 199-NN-6399880-A&C-Z
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon University Hospital
- Town
- Croydon
- Salary
- £26,696 pro rata per annum incl. HCAS (outer)
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
- Interview date
- 24/07/2024
Employer heading
Endoscopy Receptionist
Band 2
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
We have an exciting opportunity for a highly motivated and enthusiastic receptionist to join our friendly and busy team of health professionals in the Endoscopy Unit at Croydon University Hospital.
The successful candidate will be the first point of contact for patients and visitors to the department and will be expected to provide comprehensive administrative/clerical and reception services. We are looking for a candidate with excellent communication skills, the ability to work as part of a team and to prioritise/organise their own workload.
The right candidate will be sympathetic and sensitive to the requirements of staff, patients and other service users, whether communicating by telephone or face-to-face, including dealing with difficult or demanding situations.
In return, we offer structured training in a supportive environment.
Post holder will be expected to commit to shift patterns which ensure the needs of the service are met. There may be shift 'flex' although the position requires this candidate to work from 10:00 - 18:00 Monday to Friday,
Main duties of the job
Endoscopy Receptionist
Band 2, Full-time
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Proposed interview date: 24th July 2024
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Person specification
Qualifications and Training
Essential criteria
- Educated to GCSE level or equivalent, including Grade C or higher in English and Maths (2)
- NVQ Level 2 or equivalent (1)
Experience and knowlegde
Essential criteria
- Significant experience office based administrative support/reception work, preferably within a hospital setting
- Experience of customer service in a multicultural environment
- Demonstrates understanding of importance of maintaining privacy and dignity
- Experience of prioritising own workload in a highly pressurised working environment
- Demonstrates customer experience
- Flexible approach to shift patterns
Desirable criteria
- Knowledge of NHS targets
- Working knowledge of hospital based IT systems
Personal Qualities
Essential criteria
- Excellent organisational skills
- Ability to successfully manage and resolve difficult situations
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to deal with the public in person and on the phone
- Ability to work alone and part of a team
Desirable criteria
- Experience in managing difficult situations/conversations
- Ability to multi-task
- Experience working in a fast-paced environment
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Charlotte Plamer
- Job title
- Service Manager for Gastroenterology and Endoscopy
- Email address
- [email protected]
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