Job summary
Employer heading
Lead Administrator - IDT
Band 4
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
Lead Administrator
Band 4
The post will close once we have received a sufficient number of applications
An exciting opportunity has arisen for an enthusiastic innovative, motivated and dynamic Lead Administrator who will be working as part of a multi-professional Team to support the smooth running and co-ordination of discharge services. They will also oversee the band 3 Administrators within the team.
The post holder will be responsible for providing administrative tasks to support facilitating safe and effective discharges of patients from hospital to a community setting through a multidisciplinary approach. They will coordinate assessments of patients needed and support the discharge plan process. The post holder will be proactive in identifying concerns or issues that may delay effective discharges and work with the Integrated Discharge Team to overcome and limit these.
The successful candidate will work closely with the core team, all ward teams and external partner services ensuring appropriate referrals are seen and made to local authorities and preventing unnecessary, avoidable delays for patient discharge.
This role will extend to support and ensure that patients who have been discharged feel supported and have received the support that was requested. You will need to have critical thinking skills and be able to communicate effectively. This role will be full time across 7 days so flexibility will be required.
Proposed Interview Date: TBC
Main duties of the job
- Will be competent within their scope of practice and provide compassionate care to agreed quality standards.
- Maintain momentum of discharge planning throughout the entire process; supporting and working in partnership with other members of the Complex Discharge Team, Ward Multi-Disciplinary Team (MDT) and Community partners, constructively challenging where appropriate, decisions with regards to discharge planning.
- To undertake administrative tasks to support baseline assessments in partnership with other members of the MDT and ensure that the patient is kept informed of their discharge plans at all times.
- Represent the Integrated discharge team at appropriate meetings.
- Provide effective & timely communication of discharge actions using existing communication tools.
- Will be expected to undertake a range of duties without direct supervision but will be required to report back on those delegated duties to the ward team and case manager.
- Will be competent to work across multi- professional disciplines and make referrals for additional assessments and treatments as required, supported by the case manager.
- Promoting the use of the discharge lounge
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Detailed job description and main responsibilities
*** Please see the attached supporting document which contains more information about the role.******
Person specification
EDUCATION AND QUALIFICATIONS
Essential criteria
- Education to GCSE standard to include English
KNOWLEDGE AND UNDERSTANDING
Essential criteria
- Knowledge of patient administration systems (Cerner)
- Able to communicate effectively with a range of Stakeholders, patients, relatives and carers
- Understanding of how complex organisations work
- Able to work effectively as part of a team but also able to work under own initiative
- Able to take instruction from senior staff
Desirable criteria
- Knowledge of spreadsheet use
EXPERIENCE
Essential criteria
- Previous experience in caring/nursing setting (NVQ Level 3
- Experience in acute hospital environment
- IT Literate
SKILLS/ABILITIES
Essential criteria
- Ability to manage own caseload.
- Good time management & organisational skills.
- Ability to evaluate own performance, recognises own limitations.
- Flexible and open minded.
- Enthusiastic. Professional appearance
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Teena Raval
- Job title
- Complex Discharge Lead - Integrated Discharge Team
- Email address
- [email protected]
- Telephone number
- 02084013207
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